Remote opportunity at
Radicle HealthTechnical Support Specialist
Radicle Health develops human services software and brings several mission-focused products together under one company. The organization describes a culture where people can bring their whole…
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About This Role
Radicle Health develops human services software and brings several mission-focused products together under one company. The organization describes a culture where people can bring their whole selves to work and feel part of something larger. This entry-level Technical Support Specialist role is remote and centers on resolving customer questions and product issues involving functionality, reporting, and integrations. The posted salary range is $55,000 to $65,000, depending on qualifications, experience, and…
Job Description
Radicle Health develops human services software and brings several mission-focused products together under one company. The organization describes a culture where people can bring their whole selves to work and feel part of something larger. This entry-level Technical Support Specialist role is remote and centers on resolving customer questions and product issues involving functionality, reporting, and integrations. The posted salary range is $55,000 to $65,000, depending on qualifications, experience, and location.
The specialist answers customer emails and video meeting requests with accurate, timely guidance and sees each issue through. Light scripting is part of the job, using basic to intermediate queries to dig into customer data problems. The specialist records solutions in the knowledge base, updates customer-facing guidance when features change, and recommends self-service improvements. Harder cases get passed to senior support staff or the technical team. The role also backs up engineering with manual testing and reports recurring problems so the company can address root causes.
Applicants should bring 0 to 2 years of customer support or junior technical experience. Working toward certifications in areas such as scripting or database fundamentals, cloud basics, or Salesforce (SFDC) is welcome but not required.
Responsibilities
- Respond to customer questions by email and video call and resolve product, reporting, and integration problems
- Write basic to intermediate queries to investigate customer data issues
- Write up fixes and troubleshooting steps in the knowledge base
- Hand off difficult tickets to senior support or technical staff
- Relay customer feedback and technical issues to product, engineering, and customer success
- Track common issues and recommend process changes
- Provide backup for engineering on manual testing
Requirements
- 0-2 years of customer support or junior technical work
- Basic to intermediate scripting in languages such as SQL, JavaScript, or Domino
- Excellent verbal and written communication
- Creative, solution-focused problem solving
- Flexibility when priorities or business needs shift
- Strong customer focus
Qualifications
- Working toward certifications in scripting or database basics, cloud fundamentals, or SFDC, which is preferred but not required
Core Skills
Benefits
- Unlimited PTO
- Medical, dental, and vision coverage
- 401(k) matching
- Paid holidays and volunteer time off
- Paid parental leave
- Remote work stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes. The posting lists the location as remote.
What is the salary range?
The posting gives a salary range of $55,000 to $65,000, depending on qualifications, experience, and geographic location.
What experience is required?
The posting asks for 0-2 years of customer support or junior technical experience, with basic to intermediate scripting skills.
How do I apply?
The posting does not specify application steps.
Sample Interview Questions
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