Remote opportunity at
MogliTechnical Support Specialist
Mogli is currently hiring a full-time Technical Support Specialist to work remotely from anywhere within the United States. In this role, you will serve as the…
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About This Role
Mogli is currently hiring a full-time Technical Support Specialist to work remotely from anywhere within the United States. In this role, you will serve as the initial point of contact for clients encountering technical challenges with the Mogli SMS and WhatsApp application. Mogli develops cloud-based native Salesforce applications and provides expert implementation services to diverse clients worldwide, including foundations, nonprofits, educational institutions, and commercial businesses. This position suits a quick…
Job Description
Mogli is currently hiring a full-time Technical Support Specialist to work remotely from anywhere within the United States. In this role, you will serve as the initial point of contact for clients encountering technical challenges with the Mogli SMS and WhatsApp application. Mogli develops cloud-based native Salesforce applications and provides expert implementation services to diverse clients worldwide, including foundations, nonprofits, educational institutions, and commercial businesses.
This position suits a quick learner with strong analytical abilities who enjoys troubleshooting and deepening their expertise in Salesforce administration and the AppExchange. Day-to-day duties involve assisting users across multiple communication channels, documenting cases within Salesforce, setting up basic pre-packaged automations, collaborating with senior staff on complex bugs, and testing new software releases in demo environments.
Responsibilities
- Deliver primary technical assistance for the Mogli SMS and WhatsApp application via phone, text, virtual meeting, chat, and email
- Collaborate with senior support colleagues to diagnose complex issues and escalate unresolved problems to the Technical Support Manager
- Record client details accurately in Salesforce Cases to monitor performance metrics and facilitate internal communication
- Configure Mogli settings and set up basic pre-packaged automations, handing off complex custom automation requests to the Solutions Engineering team
- Contribute content to the internal knowledge base, support community, and blog posts
- Test new package versions in demo environments during product release cycles, verify bug fixes, and track patch updates
Requirements
- Minimum of two years of software support experience
- Demonstrated proficiency with Salesforce as either a power user or administrator
- Capability to balance multiple tasks and communicate effectively across virtual channels in a remote setting
- Strong verbal and written communication skills to articulate technical ideas clearly to diverse audiences
- Analytical and troubleshooting aptitude for resolving client technical issues
Qualifications
- Fluency in foreign languages
- Background working in the nonprofit sector
- Experience within international development
Core Skills
Benefits
- Annual salary between sixty thousand and seventy thousand dollars based on experience
- Productivity milestone bonus incentives set by management
- Full coverage by Mogli for medical, dental, vision, life, short-term disability, and long-term disability insurance
- Matching 401k plan
- Flexible time off along with six paid sick days and nine United States Federal Holidays
- Option to utilize floating holidays
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role with the flexibility to work from anywhere in the United States.
What is the salary range for the Technical Support Specialist?
The salary ranges from sixty to seventy thousand dollars annually, determined by experience, alongside management-set productivity bonuses.
What level of experience is required?
Applicants must have at least two years of software support experience and a baseline working knowledge of Salesforce as a power user or administrator.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.