Opportunity at
SGSTechnical Support Specialist
This full-time on-site support role in Manila sits within SGS's Global Service Desk and reports to the Head of Global Service Desk. The specialist gives first-line…
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About This Role
This full-time on-site support role in Manila sits within SGS's Global Service Desk and reports to the Head of Global Service Desk. The specialist gives first-line help to affiliates and external clients, resolves desktop and end-user issues by phone and remote tools, and manages incidents through their lifecycle. The role suits a customer-facing technician with solid Windows desktop skills.
Job Description
This full-time on-site support role in Manila sits within SGS's Global Service Desk and reports to the Head of Global Service Desk. The specialist gives first-line help to affiliates and external clients, resolves desktop and end-user issues by phone and remote tools, and manages incidents through their lifecycle. The role suits a customer-facing technician with solid Windows desktop skills.
Responsibilities
- Triage incidents and requests, set severity and priority, and decide on resolution or escalation.
- Resolve desktop hardware, operating system and application issues by phone and remote access.
- Track priority 1 issues for escalation and follow-up.
- Record known solutions in the knowledge database and add fixes for repeat issues.
Requirements
- A bachelor's degree or equivalent in engineering or IT and service management.
- Previous customer-facing role.
- Strong knowledge of desktop hardware, Windows 11 and desktop applications.
Qualifications
- Experience in multicultural environments.
- Microsoft Certified Engineer credential is preferred.
- Fluent English.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote or onsite?
The posting lists the role as on-site in Manila.
What technical knowledge is required?
Strong knowledge of desktop hardware, Windows 11 and desktop application issues is required.
Does the posting specify a salary?
The posting does not specify a salary or compensation range.
Sample Interview Questions
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