Remote opportunity at
Wing AssistantTrainer - Customer Success
Wing Assistant seeks a Trainer to focus on Customer Success. In this position, the selected individual will mentor Customer Success Managers to enhance client retention, satisfaction…
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About This Role
Wing Assistant seeks a Trainer to focus on Customer Success. In this position, the selected individual will mentor Customer Success Managers to enhance client retention, satisfaction levels, and overall relationship management. The primary focus involves building and delivering targeted coaching strategies, conducting quality assurance evaluations on client communications, and analyzing performance data. This position is well-suited for professionals with a solid background in client-facing coaching or former business process outsourcing…
Job Description
Wing Assistant seeks a Trainer to focus on Customer Success. In this position, the selected individual will mentor Customer Success Managers to enhance client retention, satisfaction levels, and overall relationship management. The primary focus involves building and delivering targeted coaching strategies, conducting quality assurance evaluations on client communications, and analyzing performance data. This position is well-suited for professionals with a solid background in client-facing coaching or former business process outsourcing trainers who possess extensive quality assurance expertise. Wing Assistant utilizes a hybrid work arrangement for this role, requiring alignment with a United States time zone on a night shift schedule.
Candidates should note that the hiring procedure involves a live training simulation alongside the presentation of self-created instructional materials covering the fundamentals and best practices of a Customer Success Manager. Preferred backgrounds encompass business-to-business services, software-as-a-service, or subscription support environments, alongside familiarity with common client relationship management platforms.
Responsibilities
- Mentor and coach Customer Success Managers to boost retention and client satisfaction
- Evaluate customer interactions through quality reviews and deliver constructive feedback
- Design and execute individual coaching strategies aligned with team objectives
- Partner with leadership to identify skill gaps and support continuous development
- Facilitate training sessions and refresher courses regarding operational standards
- Keep records using standardized coaching documentation and feedback utilities
- Monitor and report on performance trends and the success of coaching interventions
Requirements
- Prior experience mentoring Customer Success Managers, Account Managers, or comparable professionals
- Background in quality assurance and structured feedback execution
- Strong communication, facilitation, and coaching capabilities
- Proficiency with customer relationship management platforms and coaching software
- Availability for a hybrid work model aligned with a United States time zone night shift
- Ability to share original instructional materials during the recruitment phase
- Completion of a live training simulation and self-made presentation deck on customer success topics
Qualifications
- Experience within SaaS, B2B services, or subscription-based support environments
- Familiarity with platforms such as Hubspot, Pipedrive, Stripe, and Dialpad
- Possession of coaching or training certifications
Core Skills
Benefits
- Starting monthly salary between ₱50,000 and ₱70,000
Frequently Asked Questions
What is the salary for this role?
The starting salary ranges from ₱50,000 to ₱70,000 per month.
What are the work schedule and location details?
The position uses a hybrid setup and requires alignment with a United States time zone on a night shift schedule.
What is required during the hiring process?
Candidates must present original coaching materials and complete a live training simulation involving a presentation deck on customer success topics.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.