Remote opportunity at
ZwiftTraining Specialist
Zwift is hiring a remote Training Specialist to support its Community Support team across eligible US locations. This full-time position sits on the Content & Learning…
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About This Role
Zwift is hiring a remote Training Specialist to support its Community Support team across eligible US locations. This full-time position sits on the Content & Learning team, which handles user-facing self-service content, internal knowledge management, and support training. The employee will build, update, and maintain eLearning and instructor-led programs, exams, and certifications to keep frontline agents prepared for product launches, policy updates, and procedural changes. Responsibilities also include managing the…
Job Description
Zwift is hiring a remote Training Specialist to support its Community Support team across eligible US locations. This full-time position sits on the Content & Learning team, which handles user-facing self-service content, internal knowledge management, and support training. The employee will build, update, and maintain eLearning and instructor-led programs, exams, and certifications to keep frontline agents prepared for product launches, policy updates, and procedural changes. Responsibilities also include managing the Seismic learning management system, conducting content audits with subject matter experts, and leading train-the-trainer sessions. This role suits an organized, dependable professional who adapts easily to shifting priorities, handles tasks independently, and uses AI thoughtfully.
Zwift offers a base salary between $56,500 and $88,500 per year, determined by factors such as job-related knowledge, skills, qualifications, and geographic location. Eligible employees also receive performance bonuses, equity, and a comprehensive selection of medical, financial, and other perks.
Responsibilities
- Develop new eLearning and instructor-led training modules, exams, and certifications for product launches and policy updates
- Revise current training materials and build refresh courses based on quality assurance results, Customer Effort Scores, and performance data
- Host train-the-trainer sessions to prepare subject matter expert trainers for seasonal classes and new rollouts
- Conduct regular audits of training content alongside subject matter experts to identify outdated or missing information
- Manage the Seismic learning management system by organizing distribution groups, monitoring completion rates, and tracking assessment results
- Collaborate with business process outsourcing leaders to identify and close training gaps
Requirements
- Minimum of two years of experience in instructional design, training, or learning and development
- Practical experience creating eLearning, instructor-led training, and assessments using models like ADDIE and software such as Articulate or Camtasia
- Familiarity with training effectiveness models such as Kirkpatrick
- Background as a learning management system administrator utilizing tools like Seismic, Docebo, or equivalent platforms
- Experience facilitating virtual training and train-the-trainer sessions for globally distributed or outsourced teams
- Ability to support the team beyond core training responsibilities when operational priorities shift
Qualifications
- Demonstrated interest in cycling, running, or fitness
- Experience supporting internal contact center teams alongside outsourced business process outsourcing teams
- Familiarity with Zwift, the gaming sector, the software industry, or fitness technology
Benefits
- Performance bonuses
- Equity
- Comprehensive range of medical and financial perks and benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is remote and eligible for US locations.
What is the salary range for the Training Specialist role?
The base salary ranges from $56,500 to $88,500 per year, depending on factors such as qualifications, knowledge, skills, and geographic location.
What experience is required for this job?
Candidates must have at least two years of experience in instructional design, training, or learning and development, along with LMS administration experience and virtual facilitation skills.
How do I apply for this position?
The posting states that submitting a resume or CV is sufficient to demonstrate skills and experience, though candidates may also choose to include a cover letter.
Sample Interview Questions
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