Remote opportunity at
Cranky ConciergeTravel Coordinator
Cranky Concierge seeks a full-time Travel Coordinator to join their team in a fully remote capacity. This position serves as the main point of contact for…
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About This Role
Cranky Concierge seeks a full-time Travel Coordinator to join their team in a fully remote capacity. This position serves as the main point of contact for clients, managing incoming telephone calls and emails while keeping operations running efficiently in a fast-paced setting. The ideal candidate is organized, communicates clearly, and enjoys assisting others. Primary duties involve onboarding customers, presenting service offerings and pricing, and handling administrative duties such as processing…
Job Description
Cranky Concierge seeks a full-time Travel Coordinator to join their team in a fully remote capacity. This position serves as the main point of contact for clients, managing incoming telephone calls and emails while keeping operations running efficiently in a fast-paced setting.
The ideal candidate is organized, communicates clearly, and enjoys assisting others. Primary duties involve onboarding customers, presenting service offerings and pricing, and handling administrative duties such as processing refunds and filing compensation claims. Depending on availability, tasks may also expand into travel planning functions like issuing tickets, buying seat assignments, and providing travel insurance quotes.
Working hours for this role are Monday through Friday from 10:00 AM to 7:00 PM Eastern Time. Candidates must possess legal authorization to work in the United States without sponsorship and pass a background check due to the handling of sensitive client information.
Responsibilities
- Handle inbound telephone calls and emails promptly and professionally
- Onboard new trips for the Travel Planning team
- Serve as the initial point of contact for clients
- Explain services and pricing details to new and existing customers
- Process refunds and file for compensation
- Complete pre-travel and post-travel administrative tasks
- Quote travel insurance, buy seat assignments, and issue tickets as time permits
Requirements
- Native-level written and verbal English proficiency
- Legal authorization to work in the U.S. for any employer without sponsorship
- Ability to pass a background check
- Personal computer running Windows or Mac
- Reliable high-speed internet connection
- Smartphone running Android or iOS
- Quiet workspace suitable for client communication
Core Skills
Benefits
- Starting pay from $17 per hour based on skills and experience
- 15 days of paid time off annually, accruing from the hire date
- Paid Federal holidays
- Health insurance
- 3% retirement match
- Monthly stipend for phone and internet
- Exclusive travel industry discounts after six months on the job
- Two company get-togethers annually
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote role, though team members must be accessible and available during standard working hours.
What are the working hours?
The standard schedule is Monday through Friday from 10:00 AM to 7:00 PM Eastern Time.
What is the starting salary?
Compensation begins at $17 per hour, with the exact rate dependent on skills and experience.
What equipment is required to perform the job?
You need your own personal computer (Windows or Mac), a smartphone (Android or iPhone), reliable high-speed internet, and a quiet workspace.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.