Remote opportunity at
American Hospital Services GroupTriage Consultant
American Hospital Services Group is seeking a remote Triage Consultant to operate within the Military OneSource contact center. In this remote position, the Triage Consultant serves…
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About This Role
American Hospital Services Group is seeking a remote Triage Consultant to operate within the Military OneSource contact center. In this remote position, the Triage Consultant serves as the initial point of contact to engage program participants, assess their requirements, evaluate service eligibility, and connect them with suitable internal and external providers. This role requires managing participant intake through consultative interactions, executing structured initial needs assessments via question-and-answer procedures, and routing…
Job Description
American Hospital Services Group is seeking a remote Triage Consultant to operate within the Military OneSource contact center. In this remote position, the Triage Consultant serves as the initial point of contact to engage program participants, assess their requirements, evaluate service eligibility, and connect them with suitable internal and external providers. This role requires managing participant intake through consultative interactions, executing structured initial needs assessments via question-and-answer procedures, and routing individuals to Non-Medical Counseling providers, specialty consultants, SECO services, and other authorized resources. The consultant is responsible for documenting case details inside the designated system of record, maintaining operational efficiency, and ensuring a seamless participant transition without unnecessary delays. This position does not involve providing clinical diagnoses, treatments, or clinical assessments, nor does it allow for any form of solicitation. Instead, the professional identifies appropriate service pathways, including referrals to TRICARE, Military Treatment Facilities, the Department of Veterans Affairs, or community resources, and supplies alternative options for Guard and Reserve personnel lacking standard healthcare coverage.
Responsibilities
- Manage contact center operations to support participant intake, needs assessment, information delivery, and referral services
- Determine participant eligibility and scope of services through consultative interactions
- Route participants to Non-Medical Counseling, specialty consultants, SECO services, and other authorized resources
- Conduct structured initial needs assessments to identify appropriate service pathways
- Document participant interactions and case information in the Prime-designated system of record
- Facilitate referrals to TRICARE, Military Treatment Facilities, the Department of Veterans Affairs, or community-based resources
- Identify alternative resource options for Guard and Reserve participants lacking healthcare coverage
Requirements
- Successfully pass background and drug screening
- Pass a Department of Defense Tier 1 suitability investigation within 30 days of hire
- Possess fine motor skills for continuous computer and calculator use with repetitive keyboarding capability
- Maintain visual, auditory, and communication abilities necessary for job performance
- Occasional ability to kneel, bend, and twist at the waist
- Regular ability to push, pull, carry, and lift items weighing up to 25 pounds
- Ability to travel by plane and operate a motor vehicle
Qualifications
- Master’s degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage and family therapy, or counseling
- Strong customer service and communication skills suitable for a contact center environment
- Comprehension of military life and the unique needs of service members and their families
- Familiarity with contact center operations including call handling, documentation, and performance standards
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, teleworking is permitted and the role is 100 percent remote.
What educational background is required?
Candidates must hold a Master’s degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage and family therapy, or counseling.
What is the salary for this position?
The posting estimates a wage of up to $36.00 per hour.
Sample Interview Questions
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