Remote opportunity at
Wheels, Inc.Truck Service Advisor - Remote
Wheels, Inc. is hiring a remote Truck Service Advisor for a full-time position. In this specialized role, the professional will manage maintenance and repair operations for…
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About This Role
Wheels, Inc. is hiring a remote Truck Service Advisor for a full-time position. In this specialized role, the professional will manage maintenance and repair operations for automobiles and medium to heavy-duty trucks on behalf of the company and its clients. Responsibilities include negotiating vendor costs, ensuring appropriate repair procedures, and minimizing vehicle downtime while adhering to client guidelines. The schedule operates across shifts ranging from 5:00 AM to 9:00 PM…
Job Description
Wheels, Inc. is hiring a remote Truck Service Advisor for a full-time position. In this specialized role, the professional will manage maintenance and repair operations for automobiles and medium to heavy-duty trucks on behalf of the company and its clients. Responsibilities include negotiating vendor costs, ensuring appropriate repair procedures, and minimizing vehicle downtime while adhering to client guidelines. The schedule operates across shifts ranging from 5:00 AM to 9:00 PM Central time on weekdays, and 5:00 AM to 8:00 PM Central time on weekends.
This position requires strong technical aptitude in automotive and truck repairs, along with excellent problem-solving and negotiation capabilities. Candidates should excel at customer service, communicate effectively, and operate comfortably within a Windows and Microsoft Office environment.
Responsibilities
- Authorize mechanical repairs for clients while ensuring safety and scheduled maintenance are properly completed
- Negotiate repair costs to match published fleet prices or pre-negotiated network rates and timelines
- Manage client parameters, limits, instructions, and follow up on pending transactions or inactive vehicles
- Resolve transaction discrepancies with vendors and document client savings accurately
- Submit qualifying component failures repaired at dealerships to the warranty team for goodwill adjustments
- Adhere to contact center scheduling, performance metrics, and quality goals
Requirements
- High school diploma
- Two to four years of automotive and truck experience or equivalent technical education
- Proficiency in Windows and Microsoft Office including Outlook
- Ability to manage truck roadside assistance, towing, and rentals
Qualifications
- ASE certifications including C1 and 6 out of 14 auto or truck certifications, with at least two being truck-related (must be achieved within 24 months of hire)
- Some college education
- Fleet industry experience
Core Skills
Benefits
- Market-leading and competitive benefits package designed for employees and their families
- Eligibility to participate in an annual incentive plan based on company and individual performance
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is explicitly a remote position.
What is the employment type and schedule?
This is a full-time position. Shifts range from 5 AM to 9 PM Central time Monday through Friday, and 5 AM to 8 PM Central time on Saturdays and Sundays.
What is the salary range for this role?
The base salary range is between $47,300 and $66,200, and the position is eligible for an annual incentive plan based on performance.
What education or certifications are required?
A high school diploma is required, with some college preferred. Additionally, applicants must hold or achieve specific ASE certifications, including C1 and six other auto or truck certifications with at least two in truck, within 24 months of hire.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.