Remote opportunity at
SolaceTrust & Integrity Manager
Solace is a Series C startup founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. The organization works…
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About This Role
Solace is a Series C startup founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. The organization works to simplify the U.S. healthcare system by connecting patients with expert advocates to help them navigate complex processes and achieve better outcomes. Solace maintains a lean, U.S.-based team that operates with urgency and high intensity. The company is currently hiring a Trust & Integrity…
Job Description
Solace is a Series C startup founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. The organization works to simplify the U.S. healthcare system by connecting patients with expert advocates to help them navigate complex processes and achieve better outcomes. Solace maintains a lean, U.S.-based team that operates with urgency and high intensity.
The company is currently hiring a Trust & Integrity Manager to oversee the group that safeguards the integrity of both the patient experience and the Solace platform. Operating within the Customer Experience team, this remote position involves leading professionals who identify, examine, and resolve operational risks, patient safety issues, and advocate accountability matters. The person in this role will establish case review strategies, manage escalations, monitor portfolio-level patterns, and ensure adherence to operational protocols.
This position requires a methodical approach to sensitive situations, strong investigative skills, and the ability to collaborate with clinical, product, legal, and operational stakeholders. Candidates must reside in the United States.
Responsibilities
- Manage and coach a team of Trust & Integrity Specialists by establishing clear performance expectations and learning paths
- Define workflows, quality standards, and service level agreements for handling complaints, investigations, and advocate oversight
- Oversee escalation paths for high-severity patient safety concerns and adverse experience reports
- Adjudicate cases requiring formal performance reviews or corrective action in partnership with quality assurance and team leads
- Monitor risk data across patient feedback and operational signals to identify systemic patterns and lead root-cause analysis
- Serve as the primary point of contact for operational, clinical, product, and legal or compliance stakeholders on trust and integrity matters
Requirements
- Experience leading or managing a team in trust and safety, patient advocacy, healthcare operations, compliance, or a related field
- Track record of scaling processes, standard operating procedures, or playbooks in a high-stakes environment
- Familiarity with complaint management, risk frameworks, or incident review processes
- Must be based in the United States
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location policy for the Trust & Integrity Manager role?
Applicants must be based in the United States, and the role is remote.
What is the salary range for this position?
The salary ranges from USD 90,000 to 110,000 per year.
What type of employment is this?
This is a full-time position.
Which team does this role report to?
The Trust & Integrity Manager reports to Customer Experience leadership.
Sample Interview Questions
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