Remote opportunity at
MicrosoftUnified Foundational Offers Strategy and Operations Lead
Microsoft is hiring a Unified Foundational Offers Strategy and Operations Lead to manage the portfolio operating layer for Foundational Offers spanning enterprise and mission-critical services. Operating…
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About This Role
Microsoft is hiring a Unified Foundational Offers Strategy and Operations Lead to manage the portfolio operating layer for Foundational Offers spanning enterprise and mission-critical services. Operating as a senior business leader within the Customer and Commercial Success organization, this remote position involves connecting portfolio economics, pricing structures, engineering priorities, and delivery capacity. The ideal candidate will establish shared operating models, harmonize competing business demands into defensible portfolio choices, and drive…
Job Description
Microsoft is hiring a Unified Foundational Offers Strategy and Operations Lead to manage the portfolio operating layer for Foundational Offers spanning enterprise and mission-critical services. Operating as a senior business leader within the Customer and Commercial Success organization, this remote position involves connecting portfolio economics, pricing structures, engineering priorities, and delivery capacity. The ideal candidate will establish shared operating models, harmonize competing business demands into defensible portfolio choices, and drive improvements in margin quality, retention, and customer value realization through business judgment and peer influence.
This role suits professionals with extensive experience in product, program, or process management who can successfully bridge Finance, support delivery, and engineering leadership. Responsibilities include building integrated demand models, shaping pricing architectures, and defining comprehensive portfolio scorecards. The position provides a base salary ranging from USD 130,900 to 277,200 per year, with potential eligibility for benefits and additional compensation.
Responsibilities
- Establish a uniform portfolio taxonomy and revenue-attribution framework so that offer leaders, Finance, and delivery teams share a single perspective on economics and customer value.
- Manage the integrated demand and capacity model across customer success, support, and engineering while factoring in AI-driven operational shifts.
- Develop coherent pricing architectures across percentage-of-product-value, consumption-based, and multi-year frameworks to protect margin and service value.
- Rank and arbitrate competing engineering and commerce-platform requests into a unified portfolio priority list supported by evidence-based trade-offs.
- Design a comprehensive portfolio scorecard tracking metrics such as cost-to-serve, margin, renewals, attach, and upgrade movement.
- Set portfolio governance standards and decision rules while partnering with program leaders to embed these frameworks into regular business rhythms.
Requirements
- Hold a Bachelor's Degree in Finance, Operations, Business, or a related field, or possess equivalent practical experience.
- Demonstrate 10 or more years of professional background in program management, product management, process management, or process improvement.
Qualifications
- Earn a Master's Degree in Finance, Operations, Business, or a related discipline.
- Showcase documented leadership of a support or services business with direct accountability for a portfolio scorecard or P&L.
- Exhibit advanced fluency in portfolio economics, cost-to-serve calculations, demand modeling, and investment-return analysis.
- Possess strong commercial acumen regarding pricing strategies and service-tier differentiation.
- Demonstrate credibility and influence among senior peers across Finance, support delivery, and product engineering.
- Bring experience integrating enterprise support, customer success, and mission-critical services into a cohesive operating model.
- Understand the impact of AI-enabled guidance and autonomous resolution on service capacity and customer outcomes.
- Familiarity with consumption-based pricing models and engineering transformation prioritization.
Core Skills
Benefits
- Eligible for benefits and other compensation as determined by the employer.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote work policy for this position?
The posting specifies that the role is remote.
What is the salary range for this job?
The typical base pay range across the United States is USD 130,900 to 277,200 per year, with different ranges applicable to specific locations like the San Francisco Bay area and New York City.
What level of education or experience is required?
Candidates must have either a Bachelor's Degree in Business, Finance, Operations, or a related field alongside 10 or more years of experience in product, program, or process management, or equivalent professional experience.
How long will applications be accepted?
The position remains open for a minimum of five days and accepts applications on an ongoing basis until filled.
Sample Interview Questions
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