Remote opportunity at
Ametek, Inc.US National Service Manager - EDAX Products (Virtual, US, 99999)
Ametek, Inc. is seeking a US National Service Manager to lead and develop the EDAX field service organization. This position provides both strategic and operational direction…
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About This Role
Ametek, Inc. is seeking a US National Service Manager to lead and develop the EDAX field service organization. This position provides both strategic and operational direction to ensure exceptional customer support, financial performance, and operational efficiency. The ideal candidate will manage service operations, direct resource allocation, oversee warranty and repair activities, and handle escalations for complex customer and distributor issues. EDAX, a business unit within the AMETEK Materials Analysis Division,…
Job Description
Ametek, Inc. is seeking a US National Service Manager to lead and develop the EDAX field service organization. This position provides both strategic and operational direction to ensure exceptional customer support, financial performance, and operational efficiency. The ideal candidate will manage service operations, direct resource allocation, oversee warranty and repair activities, and handle escalations for complex customer and distributor issues. EDAX, a business unit within the AMETEK Materials Analysis Division, specializes in advanced microanalysis and materials characterization solutions such as EDS, EBSD, WDS, and Micro-XRF. Headquartered in Pleasanton, California, EDAX serves researchers, engineers, and manufacturers globally across diverse high-technology industries. This role requires partnering closely with administrative teams, managing service inventory, and driving continuous improvement initiatives. The selected professional will also coach, mentor, and support a team of skilled field service engineers while monitoring operational metrics and financial budgets.
Responsibilities
- Lead and coordinate field service activities to maximize customer satisfaction and operational efficiency
- Serve as the primary escalation point for complex service situations and distributor concerns
- Manage regional service performance metrics, financial results, budgets, and cost control
- Oversee service scheduling, resource allocation, warranty activities, and repair turnaround times
- Supervise service inventory, spare parts management, and the reporting of product quality issues
- Lead continuous improvement initiatives across service administration and operational workflows
- Coach, develop, and mentor a team of field service engineers, including recruitment and onboarding
Requirements
- Minimum of 5 years of leadership experience within a technical support, field service, engineering, or customer service organization
- Demonstrated success managing technical service organizations, multidisciplinary teams, skilled technical professionals, and administrative staff
- Experience managing budgets, financial performance, operational metrics, and CRM systems
- Strong background in organizational development, continuous improvement, and change management
Qualifications
- Bachelor's degree in Physics, Engineering, Business Administration, or a related technical discipline
- Prior experience supporting analytical equipment, scientific instrumentation, or high-technology products
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote status of this job?
The source posting lists the location as remote and virtual.
What experience is required for the US National Service Manager role?
Candidates must have a minimum of 5 years of leadership experience in a field service, engineering, technical support, or customer service organization.
Is a specific educational degree preferred?
A bachelor's degree in Business Administration, Physics, Engineering, or a related technical discipline is preferred.
What is the salary for this position?
The salary is not specified in the job posting.
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