Remote opportunity at
VXI Global SolutionsUS Remote Patient Care Advocate (Customer Service)
VXI Global Solutions seeks a remote US Patient Care Advocate to join its team. The organization focuses on lowering prescription medication costs and expanding healthcare access…
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About This Role
VXI Global Solutions seeks a remote US Patient Care Advocate to join its team. The organization focuses on lowering prescription medication costs and expanding healthcare access by collaborating with insurance companies, pharmacies, and medical providers. In this position, the advocate guides individuals through the Prescription Payment Plan, managing enrollment, verifying eligibility, coordinating approvals, and processing payments to decrease out-of-pocket expenses. The role involves working directly with patients, pharmacists, and medical…
Job Description
VXI Global Solutions seeks a remote US Patient Care Advocate to join its team. The organization focuses on lowering prescription medication costs and expanding healthcare access by collaborating with insurance companies, pharmacies, and medical providers. In this position, the advocate guides individuals through the Prescription Payment Plan, managing enrollment, verifying eligibility, coordinating approvals, and processing payments to decrease out-of-pocket expenses.
The role involves working directly with patients, pharmacists, and medical professionals to support prescription fulfillment, renewals, and ongoing medication adherence. The ideal candidate possesses a strong commitment to helping others, handles intricate processes with attention to detail, and communicates effectively in a virtual environment.
This is a full-time, remote position offering an hourly wage of $16.50 alongside company-supplied equipment, paid training, health insurance benefits, cell phone allowances, and employee referral rewards.
Responsibilities
- Assist individuals with program enrollment and verify personal and insurance details for eligibility
- Confirm prescription coverage under the plan and manage approval procedures
- Lower out-of-pocket expenses through the application of program benefits, copayments, and coinsurance
- Coordinate with pharmacies to guarantee correct benefit application during prescription fulfillment
- Monitor medication regimen adherence and support ongoing refill processes
- Guide participants through annual renewals and provide updates on formularies and program rules
Requirements
- High school diploma or GED
- Prior experience working in customer service, healthcare, or insurance
- Strong attention to detail and ability to navigate intricate processes
- Effective communication skills for interacting with patients, pharmacies, and medical providers
- Dedication to helping others and improving healthcare access
- Ability to work efficiently both independently and collaboratively in a team setting
- Maintained private, quiet home workspace with a closing door and proper ergonomics
- Stable high-speed internet connection with at least 10 Mbps downstream and 5 Mbps upstream
Qualifications
- Prior experience with prescription assistance programs
Core Skills
Benefits
- Hourly pay of $16.50
- Company-provided equipment
- Comprehensive health insurance package covering medical, dental, and vision
- Cell phone allowance of $25 per month for unlimited phone, text, and data
- Referral program offering $50 per paycheck for each successful referral
- Paid training program
- Opportunities for professional development and career advancement
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is fully remote within the United States, and candidates must maintain a private, distraction-free home workspace with reliable high-speed internet.
What is the pay rate for the Patient Care Advocate role?
The position pays an hourly rate of $16.50.
What experience is required to apply?
Applicants must possess a high school diploma or GED along with prior experience in customer service, healthcare, or insurance.
Does the employer provide equipment for remote work?
Yes, all necessary equipment is provided by the company.
Sample Interview Questions
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