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AbbVieVirtual Access Specialist
AbbVie is hiring a remote Virtual Access Specialist, a non-clinical role that acts as a virtual resource for healthcare provider (HCP) offices with questions about patient…
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About This Role
AbbVie is hiring a remote Virtual Access Specialist, a non-clinical role that acts as a virtual resource for healthcare provider (HCP) offices with questions about patient access. The job covers one assigned geography and focuses on coverage and reimbursement barriers that affect patients. AbbVie describes its purpose as discovering and delivering innovative medicines, and its work spans immunology, oncology and neuroscience. Much of the work is education. The specialist explains…
Job Description
AbbVie is hiring a remote Virtual Access Specialist, a non-clinical role that acts as a virtual resource for healthcare provider (HCP) offices with questions about patient access. The job covers one assigned geography and focuses on coverage and reimbursement barriers that affect patients. AbbVie describes its purpose as discovering and delivering innovative medicines, and its work spans immunology, oncology and neuroscience.
Much of the work is education. The specialist explains AbbVie-approved access and reimbursement support tools, advises offices on prescription status and program eligibility, and walks office staff through payer processes. Staying current on local, regional and national payer policy is central, so providers get accurate requirements.
Relationships matter in this job. The role involves building and maintaining ties with providers in the territory, communicating with Field Reimbursement Managers, HCPs and internal partners in sales, market access and patient services, and reporting payer trends for approved products. The specialist is also expected to find process improvements that make patient access work more efficient.
The ideal candidate understands how payers evaluate coverage, coding, prior authorizations and appeals, communicates clearly, and works well across cross-functional teams while ranking account-level tasks by priority. A bachelor's or associate degree in a field such as life sciences, pharmacy or business is preferred, along with three to five years of payer-focused account work or access and reimbursement experience.
Responsibilities
- Teach HCP staff about the patient support programs and approved access and reimbursement tools available
- Serve as the go-to expert on payer rules at local, regional and national levels
- Develop and sustain relationships with providers in the assigned territory
- Communicate clearly and efficiently with Field Reimbursement Managers, HCPs and other stakeholders
- Work with sales, market access and patient service teams to update HCPs on prescription status and program eligibility
- Use approved resources and data to support HCP education that improves the patient experience
- Report payer trends on approved products to the patient services group and market access account leads
- Own process improvement work that makes systems more efficient and strengthens patient access
Requirements
- Three to five years of payer-focused account work or access and reimbursement experience
- Solid grasp of how payers set policy, including coverage rules, coding, prior authorizations and appeal procedures
- Awareness of the compliance boundaries and risks of giving reimbursement support
- Deep familiarity with how commercial and government payers control access
- Strong communicator who can operate in cross-matrix environments
- Sound judgment in ranking account-level tasks by urgency
Qualifications
- Bachelor's or associate degree (or equivalent) in life sciences, pharmacy or business, preferred
Core Skills
Benefits
- Paid time off, including vacation, holidays and sick time
- Medical, dental and vision insurance
- 401(k) for eligible employees
- Eligibility for short-term incentive programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes. The role is remote and covers healthcare provider offices in a specific assigned geography.
What experience is needed?
Three to five years of payer-focused account work or access and reimbursement experience. A bachelor's or associate degree is preferred.
Does the posting give a pay range?
The posting refers to a compensation range but does not list the figures. It says the role is eligible for short-term incentive programs.
What benefits are offered?
The posting mentions paid time off, medical, dental and vision insurance, and a 401(k) for eligible employees.
Sample Interview Questions
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