Remote opportunity at
WhizzVirtual Customer Service Representative | Remote
Whizz seeks a Virtual Customer Service Representative for a remote, full-time position. Whizz works to transform delivery driver transportation by supplying accessible e-mobility alternatives and flexible…
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About This Role
Whizz seeks a Virtual Customer Service Representative for a remote, full-time position. Whizz works to transform delivery driver transportation by supplying accessible e-mobility alternatives and flexible vehicle ownership paths. In this capacity, you will aid clients who visit company locations remotely utilizing a live video monitor. You will greet arrivals, address inquiries, manage common service requests, and deliver the same standard of assistance as an in-person staff member. This opportunity…
Job Description
Whizz seeks a Virtual Customer Service Representative for a remote, full-time position. Whizz works to transform delivery driver transportation by supplying accessible e-mobility alternatives and flexible vehicle ownership paths. In this capacity, you will aid clients who visit company locations remotely utilizing a live video monitor. You will greet arrivals, address inquiries, manage common service requests, and deliver the same standard of assistance as an in-person staff member.
This opportunity suits professionals experienced in customer service or sales who are at ease communicating on camera all day. The role involves guiding new clients in selecting appropriate bikes, accessories, and subscription plans, while helping existing riders with account matters, payments, and troubleshooting basic service issues. You will collaborate with internal operations teams through chat messaging to finalize requests and maintain rider satisfaction.
Responsibilities
- Assist arriving clients via live video monitors installed at company locations
- Guide new customers in choosing appropriate bikes, batteries, accessories, and services
- Explain bike features, subscription plans, and pricing structures
- Help new users sign up, create accounts, and process payments
- Apply sales techniques to convert prospective customers into subscribers
- Support existing riders with account questions, billing, and subscription matters
- Troubleshoot basic bike and service problems remotely
- Coordinate service requests and follow-up actions with internal operations teams
- Communicate clearly and cordially with customers via chat and messaging tools
Requirements
- Native or fluent Spanish proficiency
- Fluent English at a C1 to C2 level
- Minimum of two years of professional background in customer support, sales, or call center environments
- Comfort working on camera and assisting clients through live video throughout the workday
- Ability to multitask and remain organized in a rapid pace setting
- Familiarity utilizing CRM platforms and productivity software
- High-speed internet connection and a headset
Qualifications
- Prior physical work background in a retail setting
Core Skills
Benefits
- Competitive salary
- Remote work flexibility
- Collaborative and innovative work environment
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly lists this role as remote.
What are the language requirements for this role?
Applicants must be native or fluent in Spanish and possess fluent English at a C1 to C2 level.
What kind of experience is necessary?
Candidates must have at least two years of experience working in customer support, sales, or call center roles. Previous physical retail background is noted as an advantage.
What is the salary for this position?
The posting states that the salary is competitive, but a specific figure or range is not provided.
Sample Interview Questions
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