Remote opportunity at
AtmoseraVP, Client Success
Atmosera provides specialized technology expertise across applications, data and artificial intelligence, DevOps, security, and the Microsoft Azure ecosystem to help organizations innovate, secure operations, and improve…
Career Tools
About This Role
Atmosera provides specialized technology expertise across applications, data and artificial intelligence, DevOps, security, and the Microsoft Azure ecosystem to help organizations innovate, secure operations, and improve agility. The company is currently hiring a Vice President of Client Success to direct both the Client Success Manager and Technical Client Success Manager teams. In this leadership position, you will oversee the entire post-sale client lifecycle for managed services, spanning client onboarding, value…
Job Description
Atmosera provides specialized technology expertise across applications, data and artificial intelligence, DevOps, security, and the Microsoft Azure ecosystem to help organizations innovate, secure operations, and improve agility. The company is currently hiring a Vice President of Client Success to direct both the Client Success Manager and Technical Client Success Manager teams. In this leadership position, you will oversee the entire post-sale client lifecycle for managed services, spanning client onboarding, value realization, risk management, retention, and renewal readiness.
This role suits an experienced executive who can bridge technical cloud operations with business outcomes while establishing disciplined operating models. You will act as a peer partner to the leaders of Client Operations and Security Operations, and collaborate closely with sales, finance, professional services, and Microsoft alliance stakeholders. Your primary goal is to protect and expand the existing managed services client base through structured portfolio segmentation, robust health scoring, and consistent executive engagement.
Responsibilities
- Manage the client success model across transition, onboarding, adoption, executive engagement, and renewal preparation
- Lead retention performance and renewal readiness for the managed services portfolio
- Partner with sales on commercial strategy, contracting, and expansion opportunities while managing renewal risk
- Translate technical cloud operations, security, and FinOps metrics into clear business outcomes for clients
- Establish structured health-scoring and risk-management frameworks to identify potential client issues early
- Oversee the application of the Atmosera Client Success Framework, including portfolio segmentation and success plans
- Supervise, mentor, and develop Client Success Managers and Technical Client Success Managers
- Create feedback loops to turn client insights into service and operational improvements
Requirements
- Over 10 years of professional experience in client success, account management, service delivery, or client-facing technology leadership
- At least 5 years of experience leading managers or senior professionals
- Demonstrated background handling retention, renewals, expansion, and client-risk management in recurring-revenue technology businesses
- Experience building or improving client-success frameworks, portfolio segmentation, health scoring, and executive reviews
- Strong business and financial acumen to interpret recurring revenue performance and forecast renewals
- Technical fluency to engage with cloud and security leaders and connect infrastructure operations to business results
- Demonstrated executive communication skills and judgment in managing difficult client discussions
Qualifications
- Experience working at a Microsoft-focused managed services provider or cloud consultancy
- Familiarity with regulated-industry clients and cloud compliance programs such as FedRAMP, HIPAA, HITRUST, or SOC 2
- Experience utilizing Salesforce, Zendesk, ServiceNow, or other client success and business intelligence platforms
- Background in identifying data and AI, application modernization, and security opportunities within existing client accounts
- Experience leading teams through organizational change, operating-model redesign, or integration processes
Core Skills
Benefits
- Competitive base salary based on experience and skills
- 401(k) retirement plan featuring a 100 percent company match up to 4 percent of salary
- Performance-based compensation program including bonus potential
- 100 percent employer-paid health, vision, and dental insurance premiums for employees
- Company-paid life, accidental death and dismemberment, and short- and long-term disability insurance
- Three weeks of flexible paid time off for vacation, personal use, or illness
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this position?
The position is full-time.
What is the salary for the VP, Client Success role?
The posting does not specify a precise salary amount, noting only that compensation is competitive and commensurate with experience, alongside performance-based bonus potential.
How many years of management experience are required?
Candidates must have at least 5 years of experience leading managers or senior professionals, out of a total of 10+ years in client-facing technology leadership or related fields.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.