Remote opportunity at
ShipHawkWMS Implementation Engineer
ShipHawk is looking for a Remote WMS Implementation Engineer to join its Professional Services department. ShipHawk operates as a technology platform for eCommerce logistics, aiming to…
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About This Role
ShipHawk is looking for a Remote WMS Implementation Engineer to join its Professional Services department. ShipHawk operates as a technology platform for eCommerce logistics, aiming to build a data-driven ecosystem that optimizes fulfillment operations for both brands and shoppers. In this position, the professional serves as both a software specialist and a supply chain expert, guiding clients through the entire onboarding lifecycle for the company warehouse management platform. This opportunity…
Job Description
ShipHawk is looking for a Remote WMS Implementation Engineer to join its Professional Services department. ShipHawk operates as a technology platform for eCommerce logistics, aiming to build a data-driven ecosystem that optimizes fulfillment operations for both brands and shoppers. In this position, the professional serves as both a software specialist and a supply chain expert, guiding clients through the entire onboarding lifecycle for the company warehouse management platform.
This opportunity is well-suited for a detail-oriented technologist with a background in supply chain software deployments who enjoys direct client engagement. The professional will manage the complete project lifecycle from initial discovery phases through final deployment. Responsibilities involve analyzing fulfillment processes, configuring software systems, and writing queries to validate data and troubleshoot technical hurdles. Most client engagements take place remotely, though occasional on-site client visits might be necessary.
The successful candidate will work alongside an experienced team within a growing organization in the logistics technology space. Key tasks include managing multiple client onboarding projects, leading user acceptance testing, aligning operational workflows with platform capabilities, and coordinating with internal product and engineering groups to address feature gaps. Candidates should possess direct experience deploying inventory fulfillment technology, solid database querying capabilities, and familiarity with standard supply chain practices.
Responsibilities
- Manage end-to-end warehouse management system onboarding projects for clients
- Conduct discovery sessions to analyze domestic and international receiving, picking, packing, and shipping workflows
- Configure platform settings and design workflows to match operational needs
- Write and run database queries for data checking, problem-solving, and integration assistance
- Partner with product and engineering teams to address identified software gaps and enhancements
- Suggest workflow enhancements to help clients improve return on investment
- Support clients during user acceptance testing and preparation for launch
- Communicate regularly with client stakeholders and internal staff members
- Hand off completed accounts smoothly to the support team
Requirements
- Two to three years of practical experience deploying warehouse management software in client-facing capacities
- Proficiency in SQL for data analysis and checking configurations
- Thorough knowledge of warehouse workflows including inbound receiving, picking, packing, and outbound shipping
- Strong verbal and written communication skills to break down complex concepts
- Demonstrated organization and project management abilities to handle multiple simultaneous initiatives
- Self-driven, team-oriented mindset suited for a rapid and dynamic environment
Qualifications
- Background deploying transportation management systems, shipping software, or supply chain platforms
- Familiarity with Oracle NetSuite or Acumatica
- Working familiarity with HTML, CSS, JavaScript, or APIs using Postman
Core Skills
Benefits
- Competitive salary between $85,000 and $110,000 per year based on experience
- Unlimited paid time off
- 11 paid holidays plus a company shutdown between Christmas and New Year
- Medical, dental, and vision insurance fully covered for employees
- Fully remote work model offering flexibility and autonomy
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position fully remote?
Yes, this is a fully remote team role offering flexibility and autonomy, although some engagements may require occasional on-site support.
What is the salary range for the WMS Implementation Engineer role?
The annual salary ranges from $85,000 to $110,000, determined by the candidate's level of experience.
What level of experience is required?
Applicants must have two to three years of hands-on experience implementing warehouse management system software in client-facing roles, along with strong SQL skills and warehouse operations knowledge.
What benefits are provided?
Benefits include unlimited paid time off, 11 paid holidays plus a year-end company closure, and 100% employee-covered medical, dental, and vision insurance.
Sample Interview Questions
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