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Hybrid opportunity at
Planet Labs Inc.Working Student, Customer Success
Planet Labs Inc. operates a vast constellation of imaging satellites and a cloud platform that supplies empirical data to commercial, humanitarian, and environmental sectors worldwide. The…
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AI Summary
This role involves supporting Customer Success Managers at Planet Labs by preparing contractual reports, managing account governance, and updating internal documentation for high-value accounts. Working 20 hours per week in a hybrid setup based in Berlin, the position focuses on administrative and operational execution to ensure client compliance. It is tailored for currently enrolled students seeking foundational experience in client operations within the satellite and spatial data industry.
About this role
Working Student, Customer Success at Planet Labs Inc. is a part-time role. Work arrangement: Hybrid. Location: Germany. No salary is shown in this listing. It was posted on Sep 22, 2026. This listing is paused and not taking applications at the moment.
Job Description
Planet Labs Inc. operates a vast constellation of imaging satellites and a cloud platform that supplies empirical data to commercial, humanitarian, and environmental sectors worldwide. The organization seeks a part-time Working Student to join its Customer Success team in the Berlin office.
This position is designed for individuals currently enrolled in a degree program who want to gain professional experience while supporting customer operations. In this capacity, the student will assist Customer Success Managers by fulfilling contractual reporting requirements for high-value clients, handling contractual governance, and maintaining internal documentation. The role requires working 20 hours per week, with a hybrid schedule that involves visiting the Berlin office approximately two days a week.
The ideal candidate is detail-oriented, eager to learn, and capable of following direct instructions within a collaborative environment. While professional proficiency in English is required, familiarity with geographic information systems, data analysis, or speaking French or German represents an advantage. Planet Labs Inc. values inclusive communities and provides various employee programs depending on geographical location and employment type.
Responsibilities
- Fulfill contractual reporting obligations for significant and high-value clients.
- Deliver contractual governance support to maintain agreement alignment.
- Learn company policies and procedures to execute routine customer reporting tasks.
- Gather information using systematic problem-solving methods.
- Aid the Customer Success team with customer-related duties and internal workflows by creating and updating documentation.
Requirements
- Actively enrolled in a Bachelor or Master degree program.
- Demonstrate foundational problem-solving capabilities, such as analyzing basic issues and seeking guidance.
- Follow detailed instructions and function under direct supervision.
- Possess professional working proficiency in English.
- Use applications like MS Office products or Google Docs.
Qualifications
- Familiarity or interest in the remote sensing or GIS industry.
- Background in writing communications for customers or compiling usage reports.
- Data analysis experience or the ability to translate customer data into insights.
- Proficiency in French or German.
Core Skills
Benefits
- Paid time off including holidays, vacation, and company global days off.
- Comprehensive leave policies and an employee wellness program.
- Home office reimbursement.
- Monthly benefit choice covering providers like Urban Sports Club, groceries, clothes, entertainment, or transportation.
- Monthly reimbursement for phone and internet expenses.
- Access to LinkedIn Learning.
- Volunteering benefits.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type and weekly schedule for this role?
This is a part-time position requiring 20 hours per week.
Where is the position located, and is it remote?
The role is hybrid and based out of the Berlin office, requiring attendance at the office approximately two days per week.
What is the application deadline?
Applications are due by November 11, 2026, at 11:59 PM / 23:59 CET.
What salary is offered for this position?
The salary is not specified in the job posting.
Role DNA (AI assessment)
The role is a structured, entry-level student position that emphasizes direct guidance, routine administrative tasks, and internal team coordination over independent decision-making.
Salary Analysis
While salary was not disclosed in the posting, typical working student positions in Berlin's tech sector pay between €14 and €19 per hour.
Employer-Listed Salary
Not disclosed
As stated in this job posting.
AI salary estimate (not from the employer)
AI-estimated market range based on role, seniority, and location — not a guaranteed offer, and independent of the employer's own figure above.
Sample Interview Questions
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