Remote opportunity at
Customer.ioAccount Manager, AMER (Remote)
Customer.io is seeking an Account Manager to join the North America's team on a remote basis. This remote role is open exclusively to applicants living in…
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About This Role
Customer.io is seeking an Account Manager to join the North America's team on a remote basis. This remote role is open exclusively to applicants living in Canada or the United States. The platform currently enables more than 9,000 businesses to dispatch automated emails, text messages, push alerts, and in-app notifications using live behavioral metrics. In this revenue ownership position, the professional oversees a specific book of mid-market and enterprise accounts.…
Job Description
Customer.io is seeking an Account Manager to join the North America's team on a remote basis. This remote role is open exclusively to applicants living in Canada or the United States. The platform currently enables more than 9,000 businesses to dispatch automated emails, text messages, push alerts, and in-app notifications using live behavioral metrics.
In this revenue ownership position, the professional oversees a specific book of mid-market and enterprise accounts. Responsibilities include guiding commercial strategy, leading renewals, mitigating churn, and uncovering growth possibilities by demonstrating strong return on investment and deeper product adoption.
This job suits a commercial professional who exercises forecasting discipline, relies on data-driven decisions rather than intuition, and develops multi-threaded connections across client organizations. The candidate collaborates closely with Customer Success and Sales teams while directly driving negotiations and closing deal cycles.
Responsibilities
- Manage the full commercial strategy for a portfolio of mid-market and enterprise accounts
- Drive growth by helping clients adopt the platform more strategically and identifying new use cases
- Forecast renewal and expansion pipeline accurately using a repeatable methodology and strong CRM hygiene
- Proactively generate pipeline and build trust as a commercial advisor across client organizations
- Partner with Customer Success regarding account health and collaborate with Sales on expansion opportunities
- Handle commercial negotiations, address objections, and navigate complex deal cycles alongside internal teams
Requirements
- Minimum of 3 years working in Account Management, Sales, or a related SaaS commercial role with direct revenue ownership
- Experience managing $5 million in annual recurring revenue, primarily within the mid-market space
- Ability to walk through a clear forecasting methodology
- Proficiency in pulling usage data, reviewing health scores, and constructing custom dashboards
- Strong verbal and written communication skills suitable for technical and non-technical stakeholders
- Residency in the United States or Canada
Qualifications
- 5+ years of experience in Account Management, Sales, or a related SaaS commercial role
Core Skills
Benefits
- Starting total target earnings of $129,000 USD, consisting of $90,000 base salary plus $39,000 variable compensation
- 100% premium coverage for medical, dental, vision, mental health, and supplemental insurance for employees and their families
- 16 weeks of paid parental leave
- Unlimited paid time off
- Stipends for remote work and wellness
- A professional development budget
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the Account Manager role located?
This is a remote position open exclusively to candidates based in the United States or Canada.
What is the salary and total compensation for this role?
The starting compensation is $129,000 OTE, which breaks down to a $90,000 base salary plus $39,000 in variable pay, subject to adjustments based on experience and local market rates.
What level of experience is required?
The posting requires at least 3 years of experience in Account Management, Sales, or a related SaaS commercial role with direct revenue responsibility, along with experience managing $5 million in annual recurring revenue predominantly in the mid-market space.
What does the interview process involve?
The hiring process consists of a 30-minute video call with a recruiter, a 45-minute video call with the hiring manager, a take-home assignment, and a 1-hour assignment review call with the team.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.