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Customer.ioSenior Product Manager, Workflows
Customer.io operates a messaging platform utilized by more than 9,000 businesses to dispatch behavioral data-driven emails, SMS, push notifications, and in-app messages. The organization is currently…
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About This Role
Customer.io operates a messaging platform utilized by more than 9,000 businesses to dispatch behavioral data-driven emails, SMS, push notifications, and in-app messages. The organization is currently hiring a full-time Senior Product Manager to lead initiatives centered on Workflows. This role operates within a product group consisting of six product managers who partner alongside engineering and design functions to develop user-focused solutions. The chosen candidate will translate customer insights, analytics, and…
Job Description
Customer.io operates a messaging platform utilized by more than 9,000 businesses to dispatch behavioral data-driven emails, SMS, push notifications, and in-app messages. The organization is currently hiring a full-time Senior Product Manager to lead initiatives centered on Workflows. This role operates within a product group consisting of six product managers who partner alongside engineering and design functions to develop user-focused solutions.
The chosen candidate will translate customer insights, analytics, and market research into a strategic release roadmap. Daily responsibilities involve investigating customer pain points, testing prototypes, managing cross-functional planning, and tracking adoption and engagement metrics after deployment. This position suits an experienced product professional with a technical background, strong analytical abilities, and familiarity with automation or behavioral messaging platforms.
Compensation ranges from USD 170,000 to 240,000 per year, structured across specific geographic pay zones. Customer.io provides a comprehensive benefit package including insurance coverage, paid parental leave, unlimited time off, and various stipends.
Responsibilities
- Identify and validate customer issues utilizing user research, AI tools, partner insights, and usage analytics
- Run rapid experiments and build prototypes to test hypotheses early in the development lifecycle
- Lead planning sessions across cross-functional teams to align stakeholders on goals and trade-offs
- Formulate feature strategies and direct roadmaps based on market opportunities and customer impact
- Deconstruct large projects into incremental releases supported by systems thinking
- Establish upfront success metrics to monitor engagement, adoption, and retention for iterative enhancements
- Serve as a Technology Lead for initiatives by coordinating engineering tasks, analyzing data, and managing delivery risks
- Evaluate launch metrics and collaborate with go-to-market teams to guarantee business success
Requirements
- Minimum of 7 years of product management experience, preferably in B2B SaaS or behavioral data messaging platforms
- Demonstrated analytical capability with metrics dashboards to guide direction and measure impact
- Independent experience leading feature development, scoping down, and delivering results within lean teams
- Solid written communication and decision-framing skills suited for async-first and remote environments
- Hands-on experience applying or building AI-powered tooling within product workflows
- Technical aptitude to construct basic web scripts, build simple web applications, and collaborate with engineering on APIs and data models
- Track record of functioning as a primary point of contact for engineering initiatives and navigating trade-offs
Qualifications
- Prior experience working with products that feature complex automations or workflows
Core Skills
Benefits
- 100 percent premium coverage for medical, dental, vision, mental health, and supplemental insurance for employees and their families
- 16 weeks of paid parental leave
- Unlimited paid time off
- Remote work and wellness stipends
- Professional development budget
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Senior Product Manager, Workflows role?
Starting base pay ranges from $170,000 to $240,000 USD per year depending on experience and geographic zone.
What is the employment type for this position?
This is a full-time position.
What experience is required to apply?
Applicants must have 7 or more years of product management experience, ideally in B2B SaaS or behavioral data messaging platforms, along with a technical background and data analysis skills.
What does the interview process involve?
The hiring process consists of a recruiter video call, a hiring manager video call, an engineering working session, and a product case presentation with the product team.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.