Remote opportunity at
WorkWhileAccount Manager - Last Mile, Logistics & Warehousing
WorkWhile operates a labor marketplace connecting hourly workers with flexible shift opportunities, aiming to improve financial stability for workers while helping businesses secure reliable staffing. Backed…
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About This Role
WorkWhile operates a labor marketplace connecting hourly workers with flexible shift opportunities, aiming to improve financial stability for workers while helping businesses secure reliable staffing. Backed by Khosla Ventures and recognized for rapid growth, the company is seeking an Account Manager to join its Last Mile, Logistics & Warehousing pod. In this remote position, the selected professional will manage a portfolio of accounts involving last-mile delivery providers, third-party logistics firms,…
Job Description
WorkWhile operates a labor marketplace connecting hourly workers with flexible shift opportunities, aiming to improve financial stability for workers while helping businesses secure reliable staffing. Backed by Khosla Ventures and recognized for rapid growth, the company is seeking an Account Manager to join its Last Mile, Logistics & Warehousing pod.
In this remote position, the selected professional will manage a portfolio of accounts involving last-mile delivery providers, third-party logistics firms, and e-commerce fulfillment operators. The primary focus is building enduring client relationships, ensuring smooth operations by supplying qualified workers such as forklift operators, drivers, and pickers, and meeting staffing needs during peak volume periods and site launches.
The role requires serving as the main point of contact for client stakeholders like warehouse managers and fleet leaders. Responsibilities include tracking account metrics, forecasting staffing demand, handling escalations, and collaborating internally with sales and operations teams to support client goals and drive retention.
Responsibilities
- Act as the primary contact for client account management matters including strategy, staffing planning, and escalations
- Build relationships with site managers, operations leaders, safety managers, and HR stakeholders
- Learn client operating environments such as shift patterns, safety standards, and equipment requirements
- Expand client contracts and identify growth opportunities across new sites, markets, or job roles
- Ensure timely shift fulfillment matching client expectations and service level agreements
- Communicate workforce initiatives to internal teams and clients
- Track and forecast metrics including fill rates, worker performance, client satisfaction, and revenue growth
- Prepare regular account health reports and business reviews for operations leadership
- Collaborate with the sales team to uncover growth potential within current accounts
- Partner with operations teams to align worker supply with client demand during seasonal volume spikes
- Resolve client issues quickly to minimize operational disruption
Requirements
- Possess three to five or more years of experience as an account manager in logistics, warehousing, last-mile delivery, staffing, or workforce solutions
- Understand warehouse and delivery operations, shift-based environments, and high-volume labor dynamics
- Demonstrate experience communicating and influencing stakeholders ranging from site supervisors to vice presidents
- Have solid experience utilizing CRM software such as Salesforce alongside Google Suite
- Show a track record of meeting retention and growth targets while delivering client-focused solutions
- Manage multiple accounts simultaneously with attention to detail and strong negotiation skills
Qualifications
- Experience managing multi-site or enterprise accounts
- Hold an undergraduate degree
Core Skills
Benefits
- Competitive base salary plus commission with clear on-target earnings upside
- Equity
- Remote work culture with coworking access in San Francisco, New York, Seattle, and Toronto
- In-person company offsites
- Medical, dental, and vision coverage
- Flexible time off
- 401(k) plan
- Work-from-home stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote work role with opportunities for coworking in San Francisco, New York, Seattle, and Toronto, as well as in-person company offsites.
What is the employment type?
The posting lists the employment type as full-time.
What compensation is provided for this role?
The position offers a competitive base salary plus commission with clear on-target earnings upside, alongside equity and a work-from-home stipend.
What experience is required to apply?
Candidates need three to five or more years of account management experience in logistics, warehousing, last-mile delivery, staffing, or workforce solutions, along with familiarity using CRM software and Google Suite.
Sample Interview Questions
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