Remote opportunity at
Fresh PrintsAccount Manager – Logistics Operations
Parsel operates as a logistics and technology platform designed to streamline and optimize supply chain operations, including delivery management, customer support, and order processing. The organization…
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About This Role
Parsel operates as a logistics and technology platform designed to streamline and optimize supply chain operations, including delivery management, customer support, and order processing. The organization is currently hiring an Account Manager for Logistics Operations to oversee driver and carrier relationships, evaluate performance data, and resolve complex supply chain challenges. This position offers a proactive approach that extends well beyond standard customer support tasks. Rather than answering routine inquiries, the…
Job Description
Parsel operates as a logistics and technology platform designed to streamline and optimize supply chain operations, including delivery management, customer support, and order processing. The organization is currently hiring an Account Manager for Logistics Operations to oversee driver and carrier relationships, evaluate performance data, and resolve complex supply chain challenges.
This position offers a proactive approach that extends well beyond standard customer support tasks. Rather than answering routine inquiries, the professional in this role investigates underlying problems, examines operational reports, reviews shipping claims, and implements corrective measures alongside internal teams and external partners.
Ideal candidates possess extensive experience in the transportation or logistics sector and enjoy multi-stakeholder management, data analysis, and driving long-term service improvements. Individuals who thrive here are comfortable in fast-moving settings, take full ownership of operational hurdles, and seek to move past basic customer service functions into deeper operational strategy.
Responsibilities
- Build and maintain strong partnerships with logistics partners, drivers, and carriers
- Serve as the primary contact for operational escalations and delivery exceptions
- Analyze delivery data and operational reports to spot trends and potential bottlenecks
- Investigate the root causes of recurring supply chain problems instead of applying temporary fixes
- Review shipping claims, lost or damaged shipments, and delivery discrepancies
- Collaborate cross-functionally with operations and customer experience teams to streamline workflows
Requirements
- Three or more years of professional experience in logistics operations, carrier management, account management, transportation, or related fields
- Direct working experience with external operational stakeholders such as drivers, carriers, or transportation partners
- Demonstrated problem-solving abilities focused on investigation and root cause identification
- Experience tracking performance indicators and utilizing operational data to spot performance gaps
- Background in claims management, logistics escalations, shipment investigations, or delivery exceptions
- Strong written and verbal communication skills for cross-functional and external coordination
- High level of organizational skill, accountability, initiative, and attention to detail
Qualifications
- Prior experience working in shipping, freight, transportation operations, or last-mile delivery
- Familiarity with CRM tools, transportation management systems, logistics reporting systems, or shipment tracking platforms
- Experience analyzing claims data and spotting trends in carrier performance
- Background handling escalations beyond traditional customer support roles
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this position?
The posting lists the location as remote.
What level of experience is required for this role?
Applicants must have at least three years of experience in transportation, account management, carrier management, logistics operations, or a related field.
What is the salary for this position?
The salary is not stated in the source posting.
What are the core duties of the Account Manager?
The role involves managing carrier relationships, reviewing operational performance metrics, conducting root cause analysis for recurring issues, handling shipping claims, and collaborating with internal teams.
Sample Interview Questions
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