Opportunity at
WiseAccount Manager, Payouts
Wise is seeking an Account Manager for Payouts to join the Austin office on an on-site basis. This role is part of a newly formed team…
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About This Role
Wise is seeking an Account Manager for Payouts to join the Austin office on an on-site basis. This role is part of a newly formed team focused on serving high-volume enterprise clients, such as content licensing firms, creator economy platforms, and gig-economy businesses that utilize Wise’s API infrastructure to execute global payouts at scale. As one of the initial three hires on this new team, the individual will manage the…
Job Description
Wise is seeking an Account Manager for Payouts to join the Austin office on an on-site basis. This role is part of a newly formed team focused on serving high-volume enterprise clients, such as content licensing firms, creator economy platforms, and gig-economy businesses that utilize Wise’s API infrastructure to execute global payouts at scale. As one of the initial three hires on this new team, the individual will manage the complete post-sale lifecycle for North American enterprise accounts, handling partner onboarding, API integration support, account health maintenance, and revenue expansion through currency, corridor, and volume growth.
This position requires building foundational account management processes, partner health frameworks, and escalation paths from scratch. The initial responsibilities involve significant focus on launching new accounts and establishing operational procedures rather than overseeing a mature portfolio. Candidates will collaborate cross-functionally with technical support, product, pricing, and compliance teams to ensure efficient workflows and address technical or regulatory needs.
Responsibilities
- Manage newly signed enterprise accounts from contract execution through successful initial payout runs alongside pre-sales and implementation teams
- Drive net revenue retention and portfolio expansion by encouraging the adoption of new payment flows, currencies, corridors, and business units
- Act as the primary technical contact to troubleshoot API batch errors, webhook issues, and settlement discrepancies with partner and internal engineering teams
- Monitor ongoing transaction volume metrics to identify drop-offs, operational risks, and usage anomalies ahead of formal account reviews
- Design and implement post-sale processes including onboarding playbooks, account health scoring models, and internal escalation paths
- Collaborate with internal compliance teams to monitor partner business models and payment flows for regulatory or compliance shifts
Requirements
- Have at least 4 years of post-sale account management, customer success, or partner management experience in payments, fintech, or technical API infrastructure
- Demonstrate a proven track record of meeting or exceeding quantified net revenue growth and expansion metrics
- Possess a clear understanding of API and payment infrastructure concepts to diagnose and resolve technical client issues
- Bring comfort with ambiguity, unstructured environments, and building operational playbooks from scratch
- Demonstrate data fluency in using client usage metrics and transactional data to evaluate portfolio health and identify expansion opportunities
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is on-site at the Wise office in Austin.
What is the employment type?
The posting specifies full-time employment.
What salary does this role offer?
The salary is not stated in the job posting.
What experience is required for this role?
Candidates must have four or more years of post-sale account management, partner management, or customer success experience within payments, fintech, or technical API infrastructure.
Sample Interview Questions
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