Remote opportunity at
TruelineAccount Manager (Remote)
Trueline has an opening for an Account Manager focusing on inside sales to handle an assigned territory remotely. The selected candidate will drive territory volume and…
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About This Role
Trueline has an opening for an Account Manager focusing on inside sales to handle an assigned territory remotely. The selected candidate will drive territory volume and target performance goals by overseeing all ordering processes, issuing credits, and setting pricing. This remote position involves regular client communication regarding delivery schedules, project status updates, and backorders, alongside conducting field visits when required. The role requires reviewing cut lists, analyzing customer trends, addressing…
Job Description
Trueline has an opening for an Account Manager focusing on inside sales to handle an assigned territory remotely. The selected candidate will drive territory volume and target performance goals by overseeing all ordering processes, issuing credits, and setting pricing. This remote position involves regular client communication regarding delivery schedules, project status updates, and backorders, alongside conducting field visits when required. The role requires reviewing cut lists, analyzing customer trends, addressing purchasing declines with root cause analysis, and utilizing independent judgment regarding pricing, freight charges, packaging, and delivery specifics.
The job entails forecasting upcoming client project needs, coordinating with manufacturing and material resources, and escalating satisfaction or quality issues. Additionally, the account manager will assist the credit department with overdue balances and help investigate warranty claims. Trueline operates within the metal building industry and maintains an equal-opportunity workplace that welcomes diverse applicants.
Responsibilities
- Manage all aspects of an assigned territory to meet or exceed volume, sales, gross margin, and RMA goals
- Process customer orders, apply credits, determine pricing, and handle requests for quotes
- Communicate regularly with clients regarding project updates, delivery schedules, and backorders
- Conduct field visits as necessary
- Review customer-provided or CSM-entered cut lists for quality and address discrepancies
- Analyze customer purchasing trends and execute action plans through root cause analysis and corrective actions
- Modify customer pricing, freight charges, product packaging, and special delivery requirements based on business needs
- Gather upcoming project forecasts from clients and align them with manufacturing and material availability
- Escalate quality and satisfaction issues to achieve timely resolutions
- Assist the credit department in collecting past-due balances
- Aid in warranty claim investigations
Requirements
- Proficiency in Microsoft Office Suite including Excel, Word, and PowerPoint
Qualifications
- Strong verbal and written communication skills
- Organizational skills with attention to detail
- Demonstrated strategic thinking and problem-solving abilities
- Capacity to identify deficiencies, troubleshoot, and implement solutions
- Ability to operate both independently and collaboratively within a team
Core Skills
Benefits
- Competitive annual base salary of $95,000 plus bonus based on experience and qualifications
- Employee ownership through an Employee Stock Ownership Plan (ESOP)
- Profit-sharing opportunities tied to company performance
- Medical insurance benefits
- Wellness incentive program offering up to $1,200 annually toward medical premiums with additional opportunities for enrolled spouses
- 401(k) retirement savings program
- Professional development and potential advancement into higher-level detailing, checking, or quality control positions
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly lists the role as remote, though field visits may be made as necessary.
What salary is offered for the Account Manager role?
The position offers a competitive annual base salary of $95K plus a bonus, depending on experience and qualifications.
What are the key software skills required?
Candidates must be proficient in the Microsoft Office Suite, which includes Excel, Word, and PowerPoint.
What retirement and ownership benefits are provided?
Employees participate in an Employee Stock Ownership Plan (ESOP) for employee ownership and a 401(k) retirement savings program.
Sample Interview Questions
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