Remote opportunity at
AlphaSenseAccount Manager, TMT
AlphaSense operates a market intelligence and workflow orchestration platform driven by domain-specific artificial intelligence and a large content library. The company is hiring a full-time Account…
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About This Role
AlphaSense operates a market intelligence and workflow orchestration platform driven by domain-specific artificial intelligence and a large content library. The company is hiring a full-time Account Manager, TMT to join its customer success team on a remote basis. In this position, the professional acts as the primary contact for corporate clients within the technology, media, and telecom sector, managing inbound requests, outbound outreach, and contract renewals. The chosen candidate will…
Job Description
AlphaSense operates a market intelligence and workflow orchestration platform driven by domain-specific artificial intelligence and a large content library. The company is hiring a full-time Account Manager, TMT to join its customer success team on a remote basis. In this position, the professional acts as the primary contact for corporate clients within the technology, media, and telecom sector, managing inbound requests, outbound outreach, and contract renewals. The chosen candidate will build multi-layered relationships with key decision-makers, drive product adoption across various business units, protect client retention rates, and spot expansion opportunities alongside account executives. Additionally, the role involves gathering valuable client feedback and insights to share internally with product, sales, and marketing departments. The base compensation ranges from USD 100,000 to 120,000 per year, with potential additions including a performance-based bonus, equity, and benefits. The ideal candidate brings prior commercial account management experience handling retention and growth for an existing portfolio. While industry familiarity is helpful, it is not mandatory for applicants.
Responsibilities
- Manage a designated portfolio of corporate clients within the technology, media, and telecom sector
- Serve as the main point of contact for customer inquiries, relationship updates, proactive outreach, and renewal discussions
- Partner with account executives to uncover expansion opportunities and increase product adoption across client business units
- Protect retention rates by identifying accounts at risk of churn and forecasting future retention performance
- Conduct business reviews with key client stakeholders to position AlphaSense as a strategic business partner
- Gather product feedback and success stories from users to share internally with marketing, sales, and product development teams
Requirements
- Minimum of three years of experience in an account management role owning retention and growth for an existing client portfolio
- Demonstrated history of carrying renewal and expansion targets for managed accounts following the initial sale
- Experience managing and growing client relationships within Fortune 1000 organizations
- Strong oral, written, and presentation skills suited for communicating with analysts up to C-level executives
- Understanding of best practices for client engagement within a software-as-a-service environment
Core Skills
Benefits
- Performance-based bonus
- Equity
- Generous benefits program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status for this role?
This is a full-time, remote position based in the United States.
What is the salary range for the Account Manager position?
The base compensation ranges from USD 100,000 to 120,000 per year, and final offers may include a performance-based bonus, equity, and benefits.
Is prior experience in the TMT industry required to apply?
Prior experience in the technology, media, and telecom industry is not required, as candidates are assessed on account management skills and client relationship experience.
Who does this position report to?
The role reports directly to the Director of Account Management.
Sample Interview Questions
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