Opportunity at
SOCiAgentic Workforce Adoption Manager
SOCi is seeking an Agentic Workforce Adoption Manager, a role that helps customers stop handling marketing tasks by hand inside the platform and start letting AI…
Career Tools
About This Role
SOCi is seeking an Agentic Workforce Adoption Manager, a role that helps customers stop handling marketing tasks by hand inside the platform and start letting AI agents complete that work on their own. The company sells AI-powered marketing solutions to multi-location brands. This position sits in the Customer Success organization and collaborates with Customer Success Managers, Product, Sales and Customer Delivery groups. Its purpose is to spot adoption openings, clear…
Job Description
SOCi is seeking an Agentic Workforce Adoption Manager, a role that helps customers stop handling marketing tasks by hand inside the platform and start letting AI agents complete that work on their own. The company sells AI-powered marketing solutions to multi-location brands.
This position sits in the Customer Success organization and collaborates with Customer Success Managers, Product, Sales and Customer Delivery groups. Its purpose is to spot adoption openings, clear away friction and shorten the time customers need to see value, which in turn supports retention and expansion of accounts.
The manager runs discovery meetings, adoption workshops, webinars and value reviews for client teams. Technical AI features are translated into outcome-based use cases such as efficiency gains and return on investment. Structured feedback on adoption blockers and feature needs goes to Product, and reusable playbooks and enablement content are developed for the wider organization.
The posting looks for a results-oriented professional with four to six or more years in customer success, consulting or a client-facing software role, and a demonstrated ability to change how users behave. A bachelor's degree or practical equivalent is listed. Familiarity with AI-based products, enterprise or franchise clients and MarTech tools is a bonus. Base pay is quoted as 80,000 to 100,000 Canadian dollars.
Responsibilities
- Move customer workflows from manual platform activity toward AI agent execution across assigned accounts
- Reduce the time customers need to launch their first agent and reach value
- Run discovery meetings, workshops, webinars and value reviews with client teams
- Convert AI functionality into use cases tied to customer objectives
- Partner with Customer Success Managers to find and rank high-impact AI opportunities
- Pass structured observations about adoption barriers and feature requests to Product
- Create repeatable frameworks, enablement content and playbooks
Requirements
- Four to six-plus years working in customer success, professional services or consulting, or in client-facing SaaS roles
- Direct experience with B2B software customers after the sale
- Evidence of driving product usage and shifting user habits
- Excellent communication, presentation and enablement skills
- A bachelor's degree or equivalent hands-on experience
Qualifications
- Hands-on work with AI-powered products or advanced technology in SaaS
- Experience with enterprise, multi-location or franchise customers
- Skill in running structured workshops, enablement sessions and strategy reviews
- Knowledge of the SaaS lifecycle and value frameworks
- Background in MarTech tools, local-market platforms or enterprise software
Core Skills
Benefits
- Health plans with dental and vision coverage
- 401(k) plan with an employer match
- Wellness incentives and quarterly wellness days
- Flexible PTO and paid holidays
- Engagement initiatives (complete benefits are for permanent, full-time staff outside contract arrangements)
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role based?
The posting does not name a specific city or office for this role.
What is the base salary range?
The posting lists a base salary of CAD 80,000 to 100,000, with pay set by skills, experience and education.
How much experience is needed?
The posting asks for four to six or more years in customer success, consulting or a customer-facing SaaS role.
Is the role full time?
Yes, the posting is listed as a full-time position.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.