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KarbonAI Operations Lead
Karbon sells AI-powered practice management software to accounting firms, with customers in 40 countries. It is hiring an AI Operations Lead who reports to the CEO…
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About This Role
Karbon sells AI-powered practice management software to accounting firms, with customers in 40 countries. It is hiring an AI Operations Lead who reports to the CEO and works across every department. The job is to extend the company's current AI program, track what it returns and add the next capability. The posting values a working, governed system with clear numbers over a strategy document. The first priority is a data…
Job Description
Karbon sells AI-powered practice management software to accounting firms, with customers in 40 countries. It is hiring an AI Operations Lead who reports to the CEO and works across every department. The job is to extend the company's current AI program, track what it returns and add the next capability. The posting values a working, governed system with clear numbers over a strategy document.
The first priority is a data gateway. The lead would turn Karbon's existing MCP server into a routing layer between Claude and internal data systems, with Okta sign-in, department-level access rules and request logs used for spend attribution and audits. After Security signs off, new connectors would be added through configuration. Later projects include a renewal-risk signal for Customer Success, a proposal drafting tool for Sales, a statement of work generator that flags scope creep for Implementation, and a ticket triage router for Support. Each tool is then handed to the team that will use and maintain it.
The role also manages Claude provisioning, connector security reviews with the Security team, and a spend dashboard that covers all AI tools rather than Claude alone. It includes an ROI framework, budget work with Finance, a champion network of fourteen department champions, an AI wiki, a shared library of prompts and skills, and a fixed-format executive report. Candidates should have recently shipped production software in Python or TypeScript with SQL and REST APIs, built a real product on a large language model, and worked directly with non-technical teams. Staff are located in the Philippines, the UK, Canada, New Zealand, Australia and the US, and the posting does not name a single office.
Responsibilities
- Build a data gateway that turns Karbon's MCP server into a routing proxy for internal sources
- Add Okta authentication, department-based access control and request logging
- Onboard new connectors through configuration once Security approves
- Deliver automations for Customer Success, Sales, Implementation and Support, then hand each to its owner
- Manage Claude seat requests, model access and related Slack workflows
- Lead connector security reviews with the Security team
- Maintain a spend dashboard and ROI framework covering adoption, hours saved and cost per seat
- Run the champions program and the offboarding flow that keeps projects and skills with the company
Requirements
- Recent production software shipped in Python or TypeScript, with SQL and REST API experience
- Built and operated a feature on a large language model with real users, error handling and cost control
- Worked hands-on with non-technical teams, serving as their technical lead
- Built a metric from messy data and defended it to a finance executive
- Ran cross-functional efforts where participants do not report to you
- Writes plainly and knows when to decline work with weak returns
Qualifications
- Experience in accounting firms, consulting-style services or B2B software markets
- Experience with MCP server development, the Claude API or agent frameworks
- Knowledge of Okta or comparable identity platforms
Core Skills
Benefits
- Flexible time off, with four weeks a year encouraged
- Company-paid medical coverage for the employee and eligible spouse, partner and dependents
- Dental and vision coverage for eligible family members
- 401(k) with company matching and a flexible spending account
- Up to eight weeks of paid parental leave
- Home office stipend
- Opportunity to work with colleagues across several countries
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The posting does not name a city or office. It describes a globally distributed team across several countries. The listing marks the role as on-site.
What is the salary?
The estimated base range is USD 180,000 to 190,000 per year.
Who does the role report to?
The role reports to the CEO and works across all departments.
Does Karbon accept agency referrals?
The posting asks that agency referrals not be submitted and encourages direct applications.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.