Remote opportunity at
PointClickCareAi Solution Engineer - (Technology Support)
PointClickCare is hiring a remote, full-time AI Solution Engineer for its Technology Support team. The team delivers solutions that simplify internal processes, improve implementations and provide…
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About This Role
PointClickCare is hiring a remote, full-time AI Solution Engineer for its Technology Support team. The team delivers solutions that simplify internal processes, improve implementations and provide scalable, autonomous services across employee-facing corporate platforms. The engineer brings AI-powered automation into daily use in a healthcare SaaS environment, working with senior leaders, solution architects and product teams. The engineer builds and maintains AI agents and intelligent workflows with Azure services, including Copilot…
Job Description
PointClickCare is hiring a remote, full-time AI Solution Engineer for its Technology Support team. The team delivers solutions that simplify internal processes, improve implementations and provide scalable, autonomous services across employee-facing corporate platforms. The engineer brings AI-powered automation into daily use in a healthcare SaaS environment, working with senior leaders, solution architects and product teams.
The engineer builds and maintains AI agents and intelligent workflows with Azure services, including Copilot Studio, AI Foundry and Azure OpenAI. Partner models from Anthropic and OpenAI are also in scope. Intended applications include setting up configurations faster, automating onboarding and moving data between systems. The engineer writes APIs and scripts that link language-model agents to existing enterprise systems, relying on open standards such as MCP.
Work continues through testing, evaluation, deployment and monitoring. Output quality, guardrails and responsible AI safeguards are part of that routine. The engineer collaborates with integration, implementation, product and support groups, keeps an eye on roadmaps from Microsoft, Anthropic, OpenAI and Google, and helps evolve the in-house AI delivery approach and spread good AI practice across groups.
The ideal candidate holds a computer science, engineering or information systems degree, or has equivalent practical experience, and has spent three to five years in software or cloud engineering. Hands-on work with Azure AI Foundry, Copilot Studio or Now Assist is required, and proficiency in Python, C# or JavaScript/TypeScript is expected. Familiarity with HL7 and FHIR is a strong plus.
Responsibilities
- Build and maintain AI agents and workflows on Azure, Copilot Studio and related services
- Design AI orchestration for configuration, onboarding and data-migration tasks
- Work with integration, implementation, product and support groups to ship scalable AI tools
- Write APIs, scripts and tools that connect LLM agents to enterprise platforms
- Test, measure, deploy and watch AI workflows in production, including guardrails and responsible-AI checks
- Follow major AI platform roadmaps and industry trends
- Help evolve the in-house AI delivery approach and spread shared practices
Requirements
- Degree in computer science, engineering or information systems, or a comparable hands-on background
- Practical AI workflow builds using Azure AI Foundry or Copilot Studio, or Now Assist
- Three to five years of software or cloud engineering work
- Three to five years working in SaaS or enterprise settings
- Skill in Python, C# or JavaScript/TypeScript
- Hands-on Microsoft Azure background
- Problem-solving strength and drive to learn quickly in a changing setting
Qualifications
- Exposure to multi-agent orchestration
- Work with Azure services like Functions, Logic Apps and Cognitive Services
- Knowledge of retrieval-augmented generation and vector databases
- Use of several LLMs, prompt design and AI-driven automation
- Comfort with CI/CD tooling, Git and cloud deployment
- Understanding of health data formats including HL7 and FHIR
Core Skills
Benefits
- Coverage starts on day one
- Retirement savings plan with company matching
- Flexible paid time off
- Wellness programs and resources
- Parental and caregiver leave
- Fertility and adoption assistance
- Ongoing development program
- Employee assistance program
- Communities that support allyship and inclusion
- Employee recognition
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
Yes, the listing is remote.
What experience is needed?
The posting asks for three to five years in software or cloud engineering and three to five years in SaaS or enterprise settings, plus AI workflow work on Azure.
Which languages are needed?
The posting names Python, C#, or JavaScript and TypeScript as expected languages.
What is the salary?
The posting does not specify a salary.
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