Remote opportunity at
Who Gives A CrapAnalytics and Insights Lead (CX)
Who Gives A Crap operates as a purpose-driven enterprise that manufactures eco-friendly products and directs half of its profits toward sanitation and clean water initiatives globally.…
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About This Role
Who Gives A Crap operates as a purpose-driven enterprise that manufactures eco-friendly products and directs half of its profits toward sanitation and clean water initiatives globally. The organization maintains an international team exceeding 200 staff members across operational hubs in Australia, China, the Philippines, the United Kingdom, Europe, and the United States. The company seeks an Analytics and Insights Lead to join its Customer Experience division on a remote basis.…
Job Description
Who Gives A Crap operates as a purpose-driven enterprise that manufactures eco-friendly products and directs half of its profits toward sanitation and clean water initiatives globally. The organization maintains an international team exceeding 200 staff members across operational hubs in Australia, China, the Philippines, the United Kingdom, Europe, and the United States.
The company seeks an Analytics and Insights Lead to join its Customer Experience division on a remote basis. This position focuses on converting raw customer feedback and metric data into actionable operational strategies. The professional in this role will support frontline operations, improve data accuracy, guide team scorecards, and implement smart technology and artificial intelligence solutions into existing reporting infrastructure. The ideal candidate blends technical data proficiency with strong interpersonal coaching abilities, bringing structured project management and a commitment to continuous optimization.
As a certified B Corporation, the organization provides a collaborative working environment focused on social and environmental responsibility. Team members receive market-informed compensation, global healthcare support, flexible paid leave, customized professional development options, and complimentary toilet paper. Candidates from all backgrounds are encouraged to apply.
Responsibilities
- Collaborate across departments to shape the Customer Voice Program by establishing data targets and measurable benchmarks
- Manage incoming data requests while building frameworks that maintain accuracy across team scorecards
- Evaluate and incorporate artificial intelligence tools into reporting workflows to accelerate insight delivery
- Partner with Customer Experience Leads to connect change management performance metrics with broader company reports
- Establish governance procedures and organized digital libraries to keep historical insights secure and accessible
Requirements
- Ability to translate complex data sets into simple narratives for technical and non-technical stakeholders
- Experience building dashboards and analyzing operational figures
- Strong organizational skills in project management and data compliance guardrails
- Capability to align stakeholders around a unified roadmap and manage competing priorities
Core Skills
Benefits
- Competitive and market-informed salary structures
- Global healthcare support for team members
- Generous paid leave options
- Tailored learning and development programs
- Free toilet paper
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting explicitly states that the role is remote.
What is the employment type?
The posting lists the employment type as full-time.
What salary does the position offer?
The salary is not stated in the job posting, though the employer offers competitive, market-informed compensation.
What benefits are provided?
Benefits include healthcare support globally, generous paid leave, customized learning and development opportunities, and free toilet paper.
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