Opportunity at
SwiggyArea Manager
This full-time, on-site operations management post at Swiggy leads a group of area managers accountable for efficiency and performance targets in their assigned areas. The posting…
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About This Role
This full-time, on-site operations management post at Swiggy leads a group of area managers accountable for efficiency and performance targets in their assigned areas. The posting does not name a city. The area manager backs strategic initiatives, helps widen the reach of operations, and bridges the implementation team with the operations strategy team. Responsibilities include steering a large group's results and objectives, cost analysis and reporting, rostering, quality and process…
Job Description
This full-time, on-site operations management post at Swiggy leads a group of area managers accountable for efficiency and performance targets in their assigned areas. The posting does not name a city.
The area manager backs strategic initiatives, helps widen the reach of operations, and bridges the implementation team with the operations strategy team. Responsibilities include steering a large group's results and objectives, cost analysis and reporting, rostering, quality and process change, a staff retention plan, and decisions on hiring levels and training. The role also refines systems and procedures so management reporting and operating metrics are dependable.
A major share of the work concerns the delivery fleet. The manager keeps delivery executives in line, settles disputes and walkouts, helps design a pay structure that rewards good conduct, and works to hit customer satisfaction and live service-level targets. The role runs one-to-one coaching and weekly meetings with area managers, visits hubs regularly to check compliance, and aims to cut cancellations caused by delivery staff and enforce uniform and ID requirements.
Candidates need a postgraduate degree and four to six years of experience, ideally in process design and operations in logistics or supply chain work. Strong analytical, numerical and time-management skills, the ability to oversee several hubs, and calm under pressure are expected. Experience leading blue-collar staff is a major advantage.
Responsibilities
- Direct area managers toward efficiency and performance goals
- Support strategic initiatives and help scale operations
- Handle cost analysis, reporting, rosters and quality efforts
- Design and execute a staff retention plan
- Decide staffing and training needs for the areas in scope
- Maintain fleet discipline and resolve disputes and walkouts
- Hold one-to-one coaching and weekly meetings with area managers
- Visit hubs to confirm compliance and enforce uniform and ID rules
Requirements
- Postgraduate degree with 4 to 6 years of experience
- Earlier work in process design and operations rollout
- Strong operational, analytical and numerical abilities
- Good time management and capacity to run several hubs
- Sound leadership and communication skills
Qualifications
- Experience in logistics or supply chain management
- Experience managing blue-collar employees
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based?
The posting does not specify a work location, but it is listed as an on-site role.
Is this a full-time position?
Yes, the posting lists it as full-time.
What experience is required?
The posting asks for a postgraduate with 4 to 6 years of experience.
Is salary mentioned?
The posting does not specify a salary.
Sample Interview Questions
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