Opportunity at
SwiggyArea Manager - S&O
Swiggy is hiring an Area Manager for sourcing and onboarding (S&O) to lead field recruitment of delivery partners across assigned cities and zones. This is a…
Career Tools
About This Role
Swiggy is hiring an Area Manager for sourcing and onboarding (S&O) to lead field recruitment of delivery partners across assigned cities and zones. This is a full-time, on-site role that carries hiring targets from planning through daily tracking, with responsibility for converting applicants into productive, retained delivery partners. The manager is accountable for new partners through their first assignment. That means locating the points where candidates drop out of the…
Job Description
Swiggy is hiring an Area Manager for sourcing and onboarding (S&O) to lead field recruitment of delivery partners across assigned cities and zones. This is a full-time, on-site role that carries hiring targets from planning through daily tracking, with responsibility for converting applicants into productive, retained delivery partners.
The manager is accountable for new partners through their first assignment. That means locating the points where candidates drop out of the funnel, tracking intake numbers, call quality and outreach activity, and making steady corrections. The role also moves new joiners from payment and agreement through to full onboarding, and builds their productivity and retention with targeted cohort activity.
Outsourced hiring agencies are a major piece of the job. The manager runs structured performance reviews, designs changes to lift agency efficiency, and audits call quality. Field visits to delivery partners, including people who also work for other platforms, provide input on payouts, incentives and recruitment methods. The role leads a field recruiting team and maintains operating procedures. The posting seeks a background directing sizeable hiring or field work across several cities, ideally in e-commerce or logistics.
Responsibilities
- Carry the full hiring goal for delivery partners in assigned cities and zones, with root-cause analysis and fixes.
- Track new partners through their first assignment and identify where they drop away.
- Watch intake numbers, call quality and outreach attempt counts, and act on gaps.
- Speed up activation and productivity of new joiners through cohort tracking.
- Move new joiners from agreement through full onboarding with city agencies.
- Conduct structured field visits to gather feedback on payouts and incentives.
- Run performance reviews with hiring agencies and press them on onboarding speed and quality.
- Lead the field recruiting team: headcount, rosters, one-on-ones and coaching.
- Hold business reviews with city and leadership, and keep SOPs current.
- Serve as escalation point for complex operational and supervisor issues.
Requirements
- Track record of directing hiring or field work across several cities, ideally in e-commerce, logistics or nearby industries.
- Strong analytical skills and comfort acting on performance data.
- Ability to work at speed in fast review cycles and handle uncertainty.
- Background designing processes, governing SOPs and driving improvements.
- Strong people leadership, including coaching and succession planning.
- Stakeholder management across agencies, city operations and central teams.
Qualifications
- Field-oriented mindset and willingness to visit the ground regularly.
- Composure under pressure and a results focus with careful attention to detail.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
The posting does not specify a city. It covers assigned cities and zones, and the role is listed as on-site.
What is the main focus of the job?
The focus is hiring delivery partners, moving new joiners through onboarding, and managing outsourced hiring agencies and the field recruiting team.
What experience is needed?
The posting wants a background running hiring or field teams across multiple cities, preferably in e-commerce or logistics.
Is a salary listed?
The posting does not state a salary or pay range.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.