Remote opportunity at
Silverback StrategiesAssociate Director, Client Services (Remote)
Silverback Strategies, recognized as a top workplace by AdAge and Inc Magazine, is hiring an Associate Director, Client Services to lead key client relationships and drive…
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About This Role
Silverback Strategies, recognized as a top workplace by AdAge and Inc Magazine, is hiring an Associate Director, Client Services to lead key client relationships and drive partnership growth on a remote basis. This position suits an experienced client services professional who excels at strategic planning, data analysis, and macro-level problem solving without needing to execute tactical campaign work directly. As a strategic advisor, the person in this role will oversee…
Job Description
Silverback Strategies, recognized as a top workplace by AdAge and Inc Magazine, is hiring an Associate Director, Client Services to lead key client relationships and drive partnership growth on a remote basis. This position suits an experienced client services professional who excels at strategic planning, data analysis, and macro-level problem solving without needing to execute tactical campaign work directly.
As a strategic advisor, the person in this role will oversee complete client health, connecting marketing metrics to broader business outcomes. Daily duties involve collaborating with internal paid media, creative, SEO, and measurement divisions to translate performance data into understandable insights for clients. The successful candidate will proactively spot and mitigate churn risks, secure revenue growth, guide accounts through critical moments, and collaborate with delivery teams to manage financial margins through rolling plans.
This position requires a deep understanding of marketing metrics from Google Analytics, Google Ads, Meta Ads, and client CRMs, coupled with the ability to deduce root causes when figures do not align. The ideal applicant possesses strong deductive reasoning, exceptional communication skills, and the resilience to handle shifting priorities. Silverback Strategies provides a collaborative virtual environment with a focus on empathy, continuous learning, and innovation within digital marketing.
Responsibilities
- Serve as the primary strategic lead and trusted advisor for important client accounts
- Develop cross-functional marketing strategies that connect client data to overall business goals
- Analyze and triangulate performance metrics across Google Ads, Meta Ads, Google Analytics, and CRMs
- Monitor client feedback actively to identify and prevent churn risks before relationships suffer
- Identify upsell and cross-sell opportunities while leading accounts through crises with a solutions-first mindset
- Collaborate with delivery teams to build rolling three-month plans balancing performance goals and margin targets
- Surface regular process improvements to eliminate waste and increase client value
- Contribute weekly news insights and perspectives to keep the team and clients ahead of industry changes
- Transform successful client outcomes into case studies for marketing purposes
Requirements
- At least 7 years of background in client services, account management, or client strategy
- Minimum of 4 years of experience working at a digital or performance marketing agency
- Familiarity with reporting metrics from Google Ads, Meta Ads, Google Analytics, and client CRMs
- Ability to work in a fully remote environment across the continental United States
Core Skills
Benefits
- Unlimited paid time off
- Comprehensive health, dental, and vision insurance coverage
- 12 weeks of paid parental leave
- 401(k) retirement plan with an employer match
- Company-paid ClassPass membership
- Summer Fridays
- Virtual team events and an inclusive company culture
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Associate Director, Client Services role?
The salary band for this position is between $120,000 and $160,000 per year, accompanied by benefits and bonus opportunities.
Is this position remote?
Yes, this is a fully remote role with employees working across the continental United States.
What level of prior experience is required?
Applicants must have at least 7 years of client services, account management, or client strategy experience, which must include a minimum of 4 years at a digital or performance marketing agency.
What benefits are offered with this job?
Benefits include unlimited paid time off, comprehensive health, dental, and vision plans, a 401(k) with employer match, 12 weeks of paid parental leave, company-paid ClassPass membership, and summer Fridays.
Sample Interview Questions
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