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CanonicalAssociate Linux Support Engineer
Canonical is recruiting a full-time Associate Linux Support Engineer who can work from anywhere in the world. The post suits a practical engineer who wants to…
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About This Role
Canonical is recruiting a full-time Associate Linux Support Engineer who can work from anywhere in the world. The post suits a practical engineer who wants to grow a career in Linux support. The job centres on resolving technical support cases for Ubuntu and open source software across cloud, desktop and IoT environments. The engineer works from a home office and deals with issues ranging from cloud triage and server or…
Job Description
Canonical is recruiting a full-time Associate Linux Support Engineer who can work from anywhere in the world. The post suits a practical engineer who wants to grow a career in Linux support. The job centres on resolving technical support cases for Ubuntu and open source software across cloud, desktop and IoT environments. The engineer works from a home office and deals with issues ranging from cloud triage and server or desktop failures to operating system configuration faults and root cause investigations.
In practice, the engineer takes ownership of each case from first triage to resolution, accepting new requests by phone, email and web. Other duties include keeping internal colleagues informed, meeting the agreed service level for each case, setting realistic expectations, handing cases to colleagues or senior engineers when needed, and writing or updating knowledge base articles. The engineer also drafts technical notices, learns how Ubuntu's development cycle affects when fixes arrive, and joins a weekend rota on a regular basis.
Applicants should hold a first degree in a technical discipline, or be able to explain a clear alternative route, and show a habit of going well beyond what is asked. Linux troubleshooting experience, such as gathering logs and stack traces and modifying configuration files, is required. The engineer also needs hands-on familiarity with at least two of the following: Linux server administration, programming basics, networking, or virtualisation and cloud concepts. A person who learns fast, copes well under customer pressure and writes clear English will fit in well. A background check is part of the hiring process.
Canonical has worked remotely since 2004 and brings teams together in person for sprints twice a year. Travel for company events of up to two weeks happens about twice annually.
Responsibilities
- Provide technical support from a home office
- Take ownership of new cases raised by phone, email and web
- Keep internal colleagues informed and set expectations clearly
- Handle every case within the agreed service level
- Write and update knowledge base articles and draft technical notices
- Set priorities and hand cases on to colleagues or senior engineers when needed
- Keep learning as products evolve and suggest service improvements
- Join the regular weekend working rotation
Requirements
- Excellent academic record through school and university, or a clearly explained alternative path
- A first degree in a technical discipline, or a strong account of an alternative route
- Willingness to speak up, share feedback and propose ideas
- A record of going well beyond expectations
- Linux troubleshooting: collecting logs and traces, editing configuration files
- Hands-on knowledge of at least two of: programming fundamentals, Linux server administration, networking, or virtualisation and cloud concepts
- Strong written and spoken English
- Courteous and effective across cultures in an international organisation
- Results-driven and committed to deadlines
- Able to travel abroad twice a year for events of up to two weeks
- Background check required
Qualifications
- Preferred study areas: computer science, management information systems, electrical engineering
- Experience supporting virtual machines on KVM, VirtualBox or VMware
- Familiarity with additional desktop open-source technologies
- Contributions to open-source projects, forums or code repositories
Core Skills
Benefits
- Pay reviewed every year
- Performance-linked annual bonus or commission
- Yearly learning allowance of USD 2,000 for personal development
- Team sprints held in person twice each year
- Annual holiday allowance plus maternity and paternity leave
- Wellbeing platform and assistance programme for team members
- Recognition rewards
- Chances to visit new cities and meet colleagues face to face
- Priority Pass lounge access and upgraded seats on long-haul company trips
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
Yes. The posting describes it as globally remote and says the engineer works from a home office.
Does the job include weekend work?
Yes. The engineer joins a regular weekend working rotation.
Is a background check needed?
Yes. Canonical requires and carries out a background check for this post.
Is a salary stated?
No figure is given. Pay is described as depending on location, experience and performance.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.