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SutherlandAssociate Manager - IT BRM | Work From Home
Sutherland Philippines is hiring an Associate Manager - IT BRM to act as a strategic link connecting the IT division, business groups, and clients. This remote,…
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About This Role
Sutherland Philippines is hiring an Associate Manager - IT BRM to act as a strategic link connecting the IT division, business groups, and clients. This remote, full-time position ensures that technology initiatives align with organizational goals while driving IT service excellence and digital transformation. The role suits a professional who pairs technical knowledge with strong interpersonal abilities and collaborative problem-solving. The chosen candidate will handle stakeholder relationships, oversee IT service…
Job Description
Sutherland Philippines is hiring an Associate Manager - IT BRM to act as a strategic link connecting the IT division, business groups, and clients. This remote, full-time position ensures that technology initiatives align with organizational goals while driving IT service excellence and digital transformation. The role suits a professional who pairs technical knowledge with strong interpersonal abilities and collaborative problem-solving.
The chosen candidate will handle stakeholder relationships, oversee IT service delivery, evaluate business requirements, and recommend strategic enhancements. Responsibilities also include tracking performance metrics, supporting vendor management, and participating in IT governance. Sutherland seeks individuals who can communicate technical roadmaps clearly to non-technical audiences and identify opportunities for cost optimization and process improvement.
Responsibilities
- Build and sustain partnerships with business stakeholders, IT leadership, and outside vendors
- Evaluate business needs and convert them into practical IT solutions
- Oversee IT service delivery models and track performance against service level agreements
- Facilitate communication between business units and IT staff to handle requests and fix issues
- Host routine business reviews with stakeholders to measure satisfaction and suggest strategic updates
- Explain IT capabilities and roadmaps clearly to audiences without a technical background
- Assist with vendor management tasks such as performance monitoring and relationship enhancement
- Find areas for process enhancement and cost reduction within IT service delivery
- Engage in IT governance tasks and help shape IT policies and standards
- Compile reports and presentations covering IT performance metrics and strategic advice for leadership
Requirements
- Hold a bachelor's degree in a related discipline or possess equivalent experience
- Bring 5 to 8 years of relevant working experience for managers
- Demonstrate technical acumen across one or more technology disciplines
- Possess business acumen within at least one Business Partner domain
- Demonstrate strong written and verbal communication skills alongside technical writing ability
- Exhibit interpersonal and relationship management capabilities
- Perform cost and benefit analysis alongside business case development
- Apply strong analytical and problem-solving skills
- Demonstrate leadership and teamwork capabilities
- Understand basic technology architecture including network, telecom, and servers
- Understand the BPO industry and outsourcing models
- Understand ITIL fundamentals
- Understand project management methodologies
- Understand financial management
Qualifications
- Possess a master's degree or an MBA
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is listed as work from home within the Sutherland Philippines organization.
What is the employment type?
The posting specifies that this is a full-time position.
What education is required for this role?
A bachelor's degree in a related discipline or equivalent experience is required, while a master's degree or MBA is considered a plus.
How many years of experience are needed?
Managers are required to have 5 to 8 years of experience in a relevant field.
What is the salary for this position?
The job posting does not specify a salary.
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