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NeuraFlashAWS Engagement Manager
NeuraFlash, Part of Accenture is currently looking for an AWS Engagement Manager to guide mid-market and enterprise clients through cloud contact center and artificial intelligence transformations.…
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About This Role
NeuraFlash, Part of Accenture is currently looking for an AWS Engagement Manager to guide mid-market and enterprise clients through cloud contact center and artificial intelligence transformations. Operating remotely, this position places the professional at the helm of customer delivery health, relationship management, and account expansion. The person in this role will act as a trusted advisor to C-suite and VP-level stakeholders, bridging the gap between sales teams and project delivery…
Job Description
NeuraFlash, Part of Accenture is currently looking for an AWS Engagement Manager to guide mid-market and enterprise clients through cloud contact center and artificial intelligence transformations. Operating remotely, this position places the professional at the helm of customer delivery health, relationship management, and account expansion. The person in this role will act as a trusted advisor to C-suite and VP-level stakeholders, bridging the gap between sales teams and project delivery while overseeing distributed project teams.
This opportunity is well-suited for a client-facing leader who possesses deep technical knowledge in Amazon Web Services and contact center ecosystems like Amazon Connect. The incoming manager will collaborate with internal operations and business unit leadership to ensure proper staffing, handle statements of work, and drive innovation in delivery methodologies. Candidates should be comfortable managing project scope, navigating staffing risks, and championing AI-enabled delivery practices.
The position requires traveling up to twenty-five percent of the time for customer projects and company events. Professionals joining the team will participate in internal capability-building initiatives, help scale the brand, and deliver sophisticated technical solutions in an evolving digital landscape.
Responsibilities
- Manage customer delivery relationships and execute stakeholder strategies across an assigned portfolio
- Direct and oversee project teams as an escalation point to guarantee high-quality results and client satisfaction
- Partner with the sales department during sales cycles to scope prospective work, estimate needs, and plan account growth
- Execute seamless transitions from sales to delivery through statement of work reviews and client onboarding
- Collaborate with staffing teams and leadership to ensure appropriate project team composition and manage staffing risks
- Participate in internal company initiatives to advance solution delivery capabilities and reusable assets
- Travel up to twenty-five percent for client projects and corporate events
Requirements
- Over ten years of consulting experience combining solution architecture, pre-sales advisory, and client-facing leadership
- Over five years leading complex customer engagements or solution workstreams with fifteen or more team members
- Over five years of experience designing, selling, and delivering AWS solutions
- Extensive expertise in Contact Center or AWS-based solution design such as Amazon Connect
- Demonstrated pre-sales background encompassing discovery leadership, scoping, estimation, and value presentation to executives
- Hands-on background creating end-to-end architectures through all delivery phases
- Solid understanding of software development life cycle processes and program governance
- Experience shaping and managing distributed cross-functional solution teams
- Commercial aptitude in drafting statements of work, level of effort estimates, and change orders
Qualifications
- Strong verbal and written communication skills suitable for audiences at all levels
- Ability to embrace challenging situations and solve intricate problems
- Capacity to operate cross-functionally and serve as a strategic advisor for agentic transformations
- Familiarity with the evolving agentic marketplace, platforms, and emerging frameworks
Core Skills
Benefits
- Flexible working arrangements that accommodate personal schedule needs
- Remote work model supported by regional hubs and a Massachusetts headquarters
- Opportunities for travel up to 25 percent for company events and client projects
- Regular company meetings and town halls to share feedback and suggestions
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is remote, with team members working from home, regional hubs, or the company headquarters in Massachusetts.
What is the employment type?
The posting specifies full-time employment.
Is travel required for this role?
Yes, travel is required up to 25 percent of the time for customer projects and company events.
What is the salary for this position?
The job posting does not specify the salary.
How do I apply for the AWS Engagement Manager role?
The provided text does not specify application instructions.
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