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NeuraFlashAWS Project Manager
NeuraFlash, Part of Accenture is currently seeking an AWS Project Manager to join the team on a full-time, remote basis. Operating as a recognized leader in…
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About This Role
NeuraFlash, Part of Accenture is currently seeking an AWS Project Manager to join the team on a full-time, remote basis. Operating as a recognized leader in AI, AWS, and Salesforce innovations, the organization builds intelligent digital solutions including Amazon Connect, Salesforce Einstein, Service Cloud Voice, and Agentforce. In this position, the professional will guide mid-market and enterprise clients through the deployment of cloud-based contact center applications and digital transformations. This…
Job Description
NeuraFlash, Part of Accenture is currently seeking an AWS Project Manager to join the team on a full-time, remote basis. Operating as a recognized leader in AI, AWS, and Salesforce innovations, the organization builds intelligent digital solutions including Amazon Connect, Salesforce Einstein, Service Cloud Voice, and Agentforce. In this position, the professional will guide mid-market and enterprise clients through the deployment of cloud-based contact center applications and digital transformations.
This opportunity is well-suited for a confident communicator who is comfortable interacting with vice-president and director-level stakeholders, thrives under tight deadlines, and possesses strong consultative and analytical skills. The professional will direct end-to-end delivery of contact center solutions, conversational AI systems, and cloud migrations while coordinating closely with technical architects, software developers, quality assurance teams, and third-party vendors. Responsibilities include overseeing budgets and timelines, managing project financials, running Agile scrum processes, facilitating requirements-gathering sessions, and supporting user acceptance testing alongside post-implementation activities. The role requires substantial project management expertise specifically within contact center environments and Amazon Connect implementations, alongside active professional cloud certifications.
Responsibilities
- Plan, initiate, and lead the full lifecycle delivery of contact center, conversational AI, and agentic solutions
- Monitor project financials, scope, change control, schedules, milestones, dependencies, and risks
- Run regular status meetings with project teams and stakeholders while publishing weekly progress reports
- Serve as the main daily point of contact for clients and build robust customer relationships
- Lead kickoff sessions to define business objectives, success metrics, roles, decision rights, and dependencies
- Partner with technical architects to capture, groom, and trace business requirements and user stories
- Assist consultants in client presentations throughout requirements, design, pilot, and user acceptance testing phases
- Facilitate User Acceptance Testing by organizing test plans, tracking defects, and coordinating resolutions
- Coordinate logistics, materials, and client readiness for end-user training and post-go-live hypercare activities
- Work alongside distributed teams including AWS staff, third-party vendors, developers, QA, and DevOps
- Act as Agile Scrum Master to guide the software development lifecycle
- Utilize approved AI-assisted tools to accelerate delivery while adhering to data-handling rules
Requirements
- Five or more years of project management experience in contact center environments, including Contact Center as a Service implementations
- Two or more hands-on years operating as a project manager or scrum leader on Amazon Connect projects
- Artificial intelligence delivery or solution background in a contact center context, covering blueprint and implementation phases
- Professional services or consulting industry background
- Proficiency with estimation, sizing, statements of work, and change order contracting
- Demonstrated history running requirements sessions, authoring or grooming user stories, and presenting functional details directly to clients
- Experience applying Agile and hybrid project management approaches
Qualifications
- Current AWS Certified Cloud Practitioner credential
- Current AWS Certified Solutions Architect Associate or Professional certification
- Working knowledge of contact center technologies including IVR, voice, chat, SMS channels, call routing, integrations, and reporting
- Practical experience delivering agentic AI solutions inside a contact center setting
- Familiarity with Jira, Smartsheet, or similar agile and project management tooling
- Cross-functional background with past experience as a Solution Architect, Product Owner, Functional Consultant, Technical Consultant, or Business Analyst
- Strong presentation, communication, and conflict resolution abilities
- Bachelor Degree in Business, Engineering, Information Technology, or Management
Core Skills
Benefits
- Remote work flexibility with opportunities to connect with a distributed team
- Flexible schedule supporting personal and family commitments
- Opportunities for travel up to 25 percent for certain roles
- Regular company-wide town halls and collaboration channels for feedback
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote status and location for this job?
The position is remote and full-time, allowing team members to work remotely while occasionally traveling up to 25 percent depending on project needs.
What are the primary certification requirements?
Candidates must hold a current AWS Certified Cloud Practitioner certification or an AWS Certified Solutions Architect certification at the Associate or Professional level.
What is the salary range for this position?
The source posting does not specify a single salary range, but notes that compensation varies by location with specific state ranges provided, such as $94,400 to $266,300 USD in California.
What experience is required in contact center technology?
Applicants need at least five years of project management experience within contact center environments, including CCaaS implementations, plus two or more years specifically working on Amazon Connect projects.
Sample Interview Questions
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