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SutherlandBahasa Indonesia Bilingual Customer Service Associate | Music Streaming Services | Shaw
Sutherland is hiring a bilingual Customer Service Associate in Shaw, Philippines, for a music streaming account. The associate provides English and Bahasa Indonesia support across email,…
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About This Role
Sutherland is hiring a bilingual Customer Service Associate in Shaw, Philippines, for a music streaming account. The associate provides English and Bahasa Indonesia support across email, chat and calls, manages subscriptions, helps with account registration, and processes cancellation requests.
Job Description
Sutherland is hiring a bilingual Customer Service Associate in Shaw, Philippines, for a music streaming account. The associate provides English and Bahasa Indonesia support across email, chat and calls, manages subscriptions, helps with account registration, and processes cancellation requests.
Responsibilities
- Provide bilingual English and Bahasa Indonesia customer support
- Handle email, chat and calls using the provided tools
- Resolve customer issues and report activity to supervisors
- Meet daily targets for the key result areas
Requirements
- At least 2 years of college or high school graduate with relevant work experience
- Excellent English and Bahasa Indonesia written and verbal skills
- Working knowledge of computers
Qualifications
- Good customer service and problem-solving skills
- Ability to build rapport with consumers
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job on-site?
The posting lists the role as on-site in Shaw, Philippines.
What language skills are needed?
Excellent English and Bahasa Indonesia written and verbal communication skills are required.
Is a salary stated?
No. The posting does not state a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.