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Axiom PathBilingual Customer Success Operations Analyst Fleet Analytics & Digital Soluti
Axiom Path is looking for a bilingual Customer Success Operations Analyst to work on fleet analytics and digital solutions. The company is an industrial technology firm…
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About This Role
Axiom Path is looking for a bilingual Customer Success Operations Analyst to work on fleet analytics and digital solutions. The company is an industrial technology firm that is growing its digital monitoring, fleet-health insight and connected machinery offerings for customers worldwide. The role is fully remote and involves no travel. The analyst reviews engine and equipment warnings, diagnostic data, fault codes and fleet-health readings, and uses a practical understanding of…
Job Description
Axiom Path is looking for a bilingual Customer Success Operations Analyst to work on fleet analytics and digital solutions. The company is an industrial technology firm that is growing its digital monitoring, fleet-health insight and connected machinery offerings for customers worldwide. The role is fully remote and involves no travel.
The analyst reviews engine and equipment warnings, diagnostic data, fault codes and fleet-health readings, and uses a practical understanding of engine systems to see how alerts, operating conditions and possible faults connect. The analyst examines large datasets for trends, repeat problems and high-risk equipment, then condenses them into priority summaries with recommended next steps. Work also includes building dashboards, reports, fleet reviews and presentations, helping bring new customers, sites and users on board, and tracking adoption and open action items.
The analyst coordinates with peers in Customer Success, technical support, Product and Engineering, plus regional staff, to resolve problems and lift the customer experience. Because the customer base is global, meetings may run early in the morning or late in the evening.
The posting asks for roughly five or more years of hands-on technical background in engines, machinery, field work, diagnostics or a close industrial field. Working-level fluency in Spanish and English for customer meetings is required, along with strong data analysis skills and experience creating dashboards in Power BI, Excel or similar tools. Backgrounds in heavy machinery, energy generation, transport or car systems are strongly preferred. The engagement is a W2-only long-term contract expected to run through December 2028, with a possible extension.
Responsibilities
- Review engine and equipment warnings, diagnostic data, fault codes and fleet-health readings
- Spot trends, repeat issues and high-risk machines in large datasets
- Condense complex fleet information into short priority summaries with next steps
- Produce customer-facing dashboards, reports and KPI summaries
- Help onboard new customers, sites and users, and keep operating documentation current
- Track adoption, engagement and action items
- Partner with the Customer Success group, support staff, Product and Engineering on fixes
Requirements
- About five or more years of technical work with engines, equipment, field service or diagnostics
- Practical understanding of how engine parts affect one another when troubleshooting
- Skill at reading warnings, error codes and technical trends from machines
- Working fluency in Spanish and English for customer calls
- Strong data analysis skills
- Experience creating dashboards and reports in Power BI, Excel or similar tools
- Strong customer-facing communication across regions and cultures
- Ability to turn technical findings into business and operational recommendations
Qualifications
- Backgrounds in heavy machinery, power generation, transport or cars are a strong plus
- Building Power BI dashboards would count for a lot
- Querying data in SQL or Databricks helps, though it is optional
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
Yes. The posting describes a 100 percent remote role, and no travel is required.
What is the employment arrangement?
The posting says W2 only, with no C2C or 1099 arrangements. It is a long-term engagement that runs to December 2028, and it may be extended.
What languages are required?
Working fluency in Spanish and English is needed to join customer calls.
Is a salary stated?
No. The posting does not state a salary or pay range.
Sample Interview Questions
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