Remote opportunity at
InstacartBilingual CX Specialist (French)
Instacart operates an essential grocery delivery platform connecting consumers with retail goods and household items while providing earning opportunities for shoppers. The company is hiring a…
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About This Role
Instacart operates an essential grocery delivery platform connecting consumers with retail goods and household items while providing earning opportunities for shoppers. The company is hiring a full-time Bilingual CX Specialist (French) to deliver frontline support to shoppers, retailers, advertisers, and consumers. In this remote position, the specialist manages live communications through phone, chat, and email for up to the entirety of scheduled shifts. Responsibilities include handling complex account and order…
Job Description
Instacart operates an essential grocery delivery platform connecting consumers with retail goods and household items while providing earning opportunities for shoppers. The company is hiring a full-time Bilingual CX Specialist (French) to deliver frontline support to shoppers, retailers, advertisers, and consumers.
In this remote position, the specialist manages live communications through phone, chat, and email for up to the entirety of scheduled shifts. Responsibilities include handling complex account and order issues, investigating customer history, and navigating established workflows. Team members collaborate with product, engineering, and operations departments to surface friction points and contribute to continuous improvement.
This role suits professionals with strong problem-solving abilities and emotional intelligence who can navigate demanding, metrics-driven environments. Candidates must possess fluency in French and show comfort with AI-assisted tools. Schedule flexibility is required, as the operation runs seven days a week between morning and evening hours, including weekends and holidays.
Responsibilities
- Manage live customer interactions via phone, chat, and email for up to 100 percent of scheduled time
- Navigate complex workflows and knowledge bases to resolve order and account problems
- Investigate issues by reviewing prior interactions, order details, and account history
- Create internal transfer tickets and document cases with detailed notes
- Escalate issues and report operational challenges or tooling bugs to leadership
- Provide constructive feedback and identify pain points in day-to-day processes
Requirements
- Fluency in written and spoken French
- One or more years of experience in a customer-facing role
- Basic technical proficiency with browser applications, CRM tools, and Google Workspace
- Availability to work a full-time schedule including evenings, weekends, and holidays based on business needs
Qualifications
- High school diploma, equivalent, or some college and specialized training
- Previous contact center or multi-channel support experience covering phone, chat, and email
- Prior exposure to policy-heavy workflows in industries like e-commerce, marketplaces, or financial services
- Familiarity with contact center tools such as Salesforce, Genesys, Ujet, or Zendesk
Core Skills
Frequently Asked Questions
Is this position remote?
Yes, this is a remote role utilizing a Flex First approach where employees can choose their workspace while staying connected through in-person events.
What is the employment type and schedule?
This is a full-time position consisting of 40 hours per week. Operations run seven days a week between 7:00 AM and 11:00 PM EST, and schedule flexibility for evenings, weekends, and holidays is required.
What is the salary for this role?
The posting lists geographic base pay ranges spanning from $17.31 to $21.88 USD per hour depending on the candidate's permanent state location, experience, and required skills.
What languages are required for this job?
Candidates must be fluent in both written and spoken French.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.