Remote opportunity at
TalkspaceBilling and Claims Support Representative
Talkspace is seeking a Billing and Claims Support Representative to join its customer support team on a full-time, remote basis operating within the Eastern Time zone.…
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About This Role
Talkspace is seeking a Billing and Claims Support Representative to join its customer support team on a full-time, remote basis operating within the Eastern Time zone. As the leading online therapy company, Talkspace aims to expand access to mental healthcare for millions of users by utilizing tele-health innovations. This position suits an empathetic professional dedicated to helping clients navigate mental health services. The person in this role will educate members…
Job Description
Talkspace is seeking a Billing and Claims Support Representative to join its customer support team on a full-time, remote basis operating within the Eastern Time zone. As the leading online therapy company, Talkspace aims to expand access to mental healthcare for millions of users by utilizing tele-health innovations. This position suits an empathetic professional dedicated to helping clients navigate mental health services.
The person in this role will educate members on billing and claims processes, handle escalated service requests, and resolve complex inquiries with care and accuracy. Responsibilities include managing refund requests, superbill generation, enrollment errors, claim adjustments, and outbound calls to payors or EAP providers. Additionally, the representative will participate in departmental projects, track client contact trends, and collaborate internally to improve support workflows.
Talkspace offers an hourly pay rate of $24.50 for this position. Employees receive comprehensive medical, dental, and vision insurance, pre-tax accounts, a 401(k) retirement plan with matching, and voluntary benefits such as pet insurance or disability coverage. Staff also benefit from a monthly wellness stipend, paid time off, wellness workshops, team-building events, and complimentary access to Talkspace products along with family discounts.
Responsibilities
- Educate clients regarding billing and claims procedures utilizing internal resources
- Respond accurately and empathetically to escalated billing inquiries from existing members
- Handle enrollment errors, refund requests, claim adjustments, and superbill generation
- Engage in non-inbound specialty operations projects such as handling charge disputes and medical records requests
- Conduct outbound calls to payors and obtain member EAP authorizations
- Collaborate with internal stakeholders as the company claims subject matter expert on ad hoc projects
- Maintain communication with supervisors and team members through daily interactions and regular meetings
Requirements
- Minimum of two years of experience working with health insurance claims or within a support environment
- Familiarity with behavioral health terminology and insurance benefits such as copays, coinsurance, and deductibles
- Ability to adhere to PHI and HIPAA guidelines when handling sensitive data
- Experience navigating payor portals and third-party healthcare clearinghouses
Qualifications
- Background in tele-health, tele-therapy, or the medical insurance industry
- Familiarity with Zendesk, Atlassian, Jira, and Confluence software
- Prior work experience within a healthcare provider office or health insurance company
Core Skills
Benefits
- Hourly rate of $24.50
- Comprehensive medical, dental, and vision coverage
- Pre-tax healthcare spending accounts including HSA and FSA
- 401(k) retirement savings program featuring employer matching
- Voluntary insurance options including disability, basic life, and pet insurance
- Monthly wellness stipend for personal care
- Paid time off and a remote-first work setting
- Regular team events, wellness workshops, and team-building activities
- Free access to Talkspace products and friends and family discounts
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote position based in the Eastern Time zone.
What is the salary for this role?
The hourly rate for this position is $24.50.
What experience is required to apply?
Applicants must have at least two years of experience with health insurance claims or in a support environment, knowledge of behavioral health terminology, understanding of insurance benefits, and familiarity with PHI and HIPAA guidelines and payor portals.
What benefits are included?
Talkspace provides medical, dental, and vision plans, HSA/FSA pre-tax benefits, a 401(k) with matching, voluntary insurance options, a monthly wellness stipend, paid time off, and free access to company products.
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