Remote opportunity at
TalkspaceCare Coordinator
Talkspace is seeking a full-time Care Coordinator to join its Referral Management team on a remote basis, operating within the Eastern or Central time zones. As…
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About This Role
Talkspace is seeking a full-time Care Coordinator to join its Referral Management team on a remote basis, operating within the Eastern or Central time zones. As a leading online therapy provider, the organization aims to broaden access to mental healthcare for millions of users through telehealth. This position is suited for an organized, proactive professional who wants to support patients throughout their care journey and collaborate with clinical teams. The…
Job Description
Talkspace is seeking a full-time Care Coordinator to join its Referral Management team on a remote basis, operating within the Eastern or Central time zones. As a leading online therapy provider, the organization aims to broaden access to mental healthcare for millions of users through telehealth. This position is suited for an organized, proactive professional who wants to support patients throughout their care journey and collaborate with clinical teams.
The role involves guiding patients through appointment preparation, monitoring engagement during the initial 30 days of care, and handling administrative documentation. The Care Coordinator will also identify barriers to participation, address missed appointments, and coordinate care escalations or transitions to appropriate facilities when higher-level support is required. Candidates should be comfortable navigating multiple platforms and interacting with patients and clinical stakeholders with professionalism and empathy.
Responsibilities
- Monitor patient paperwork and lead-up requirements to help ensure readiness for initial appointments
- Conduct outreach and follow-up activities during the first thirty days of care to track patient engagement
- Address missed appointments and coordinate with internal teams to resolve barriers to participation
- Help prevent incorrect billing for missed initial appointments by adhering to established workflows and escalating issues
- Maintain accurate and timely records of patient communication, outreach, and engagement activities
- Coordinate with patients and providers to facilitate transitions to higher levels of care or appropriate facilities when necessary
- Communicate expectations, scheduling details, and next steps clearly to patients and facility partners
- Escalate complex scheduling, operational, or patient issues to leadership or clinical team members
- Collaborate with internal operational teams, managers, and providers to support continuity of care
- Participate in team meetings, training sessions, and continuous process improvement initiatives
Requirements
- High school diploma or equivalent
- One to two years of experience in care coordination, customer support, patient support, or case management
- Strong verbal and written communication skills
- Strong organizational skills with the ability to manage multiple tasks and competing priorities
- Capacity to work independently following established processes while escalating issues appropriately
- Attention to detail for accurate documentation and follow-through
- Problem-solving and critical-thinking abilities to identify barriers and determine next steps
- Ability to handle sensitive patient interactions professionally and discreetly
- Comfort navigating multiple technology systems and platforms
- Ability to adapt to a fast-paced, evolving environment
Qualifications
- Associate or bachelor's degree in a related field such as healthcare, business, or social services
- Direct experience working with patients or members in a service-oriented or healthcare setting
- Experience with behavioral health, healthcare, provider networks, or telehealth
- Familiarity with care transitions, patient engagement, or coordination between levels of care
Core Skills
Benefits
- Comprehensive medical, dental, and vision insurance plans
- Pre-tax benefits including Health Savings Accounts and Flexible Spending Accounts
- 401k retirement savings program with matching up to four percent
- Voluntary benefits such as pet insurance, basic life insurance, and disability coverage
- Monthly wellness stipend to support physical and mental self-care
- Paid time off in a remote-first work environment
- Regular team events, building activities, and wellness workshops
- Free access to Talkspace products for the employee and a household member, plus a friends and family discount
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote position based on Eastern or Central time.
What is the salary range for the Care Coordinator role?
The hourly pay range is between $20 and $25 per hour, with specific leveling based on qualifications, education, and relevant experience.
What educational background is required?
A high school diploma or equivalent is required, while an associate or bachelor's degree in a related field such as healthcare or social services is preferred.
Sample Interview Questions
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