Remote opportunity at
TiaBilling Care Coordinator - Remote
Tia operates a women's healthcare platform that combines primary care, mental health, gynecology, dermatology, and wellness services through both virtual care and physical locations. The organization…
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About This Role
Tia operates a women's healthcare platform that combines primary care, mental health, gynecology, dermatology, and wellness services through both virtual care and physical locations. The organization is currently hiring a remote Billing Care Coordinator to manage inbound member support inquiries regarding billing. In this role, the selected candidate will help patients navigate insurance questions, payment concerns, and complex charges over the phone and chat channels. This position suits individuals who…
Job Description
Tia operates a women's healthcare platform that combines primary care, mental health, gynecology, dermatology, and wellness services through both virtual care and physical locations. The organization is currently hiring a remote Billing Care Coordinator to manage inbound member support inquiries regarding billing. In this role, the selected candidate will help patients navigate insurance questions, payment concerns, and complex charges over the phone and chat channels. This position suits individuals who possess strong problem-solving abilities, high attention to detail, and a calm demeanor when handling sensitive financial discussions. The professional will partner closely with billing success coordinators and revenue cycle management subject matter experts to research cases, follow escalation protocols, and document actions in compliance with privacy regulations. Candidates must be available to work full-time weekday hours on a Monday through Friday schedule.
Responsibilities
- Manage inbound billing phone calls, urgent member requests, and escalation cases with professionalism and empathy
- Investigate and resolve billing inquiries related to payment discrepancies, insurance denials, and patient balances
- Collaborate with revenue cycle management subject matter experts and billing support teams to navigate complex cases
- Document all member interactions, case notes, and follow-up steps accurately according to internal compliance standards
- Execute escalation protocols to ensure complete resolution or proper routing of member cases
- Deliver compassionate guidance to help members understand billing options and feel supported throughout the resolution process
- Identify recurring billing issues, pain points, or workflow gaps to share insights that enhance the overall member experience
Requirements
- Minimum of one year of experience working in customer support, billing support, revenue cycle, member services, or high-touch service environments
- Demonstrated comfort in managing live phone interactions, escalations, and sensitive conversations
- Strong attention to detail, follow-through, and case documentation habits
- Ability to conduct research, adhere to defined workflows, and drive cases through to resolution
- Clear verbal and written communication skills
- Familiarity with ticketing tools, phone systems, billing systems, Google Workspace, or comparable technology
- Availability to work full-time weekday hours from Monday through Friday
Qualifications
- Experience in healthcare billing, insurance claims, revenue cycle operations, or patient financial services
- Background in resolving patient billing disputes, insurance denials, or payment discrepancies
- Knowledge of healthcare compliance standards, payer workflows, patient billing, or HIPAA regulations
- Prior experience working with distributed support teams, shared queues, or escalated support workflows
Core Skills
Benefits
- Hourly pay rate between $20 and $22
- Eligibility for company benefit plans in accordance with established requirements
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role, though it may require attendance at company and team off-sites.
What is the schedule for this job?
The schedule is Monday through Friday from 10:00 AM to 6:30 PM ET.
What is the compensation for the Billing Care Coordinator role?
The expected compensation range for this position is $20 to $22 per hour, with eligibility for company benefits.
Sample Interview Questions
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