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MercuryBusiness Continuity Management Lead
Mercury is seeking a Business Continuity Management Lead to establish and direct a comprehensive enterprise continuity program as the organization prepares to transition into a bank.…
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About This Role
Mercury is seeking a Business Continuity Management Lead to establish and direct a comprehensive enterprise continuity program as the organization prepares to transition into a bank. Operating within the Risk team, this role reports directly to the Chief Risk Officer and senior leadership, providing oversight, coordination, and reporting for business continuity across the entire company. The ideal professional brings deep expertise in resilience and continuity, balancing rigorous standards with a…
Job Description
Mercury is seeking a Business Continuity Management Lead to establish and direct a comprehensive enterprise continuity program as the organization prepares to transition into a bank. Operating within the Risk team, this role reports directly to the Chief Risk Officer and senior leadership, providing oversight, coordination, and reporting for business continuity across the entire company. The ideal professional brings deep expertise in resilience and continuity, balancing rigorous standards with a practical approach suited for a fast-paced environment. This position involves collaborating closely with multiple departments including Engineering, Product, Operations, Legal, Information Security, Compliance, and various business units.
Because this initiative is newly established, the initial phase will be hands-on. The chosen candidate will guide business owners through their first round of business impact analyses, facilitate continuity planning, execute testing exercises, and manage remediation efforts. Furthermore, the lead will coordinate closely with technology disaster recovery, crisis management, incident response, and third-party risk management teams. Responsibilities also include building and scaling a team of analysts over the coming year, driving awareness through training, and supplying accurate documentation for regulatory examinations and bank-launch readiness.
Responsibilities
- Design and deploy the enterprise business continuity framework, policies, governance model, and phased roadmap.
- Collaborate with department owners to identify vital services and perform business impact analyses covering financial, customer, operational, and regulatory factors.
- Determine recovery time objectives and recovery point objectives alongside business and technology leaders.
- Formulate standards for continuity plans and assist owners in creating actionable recovery procedures.
- Align business continuity with crisis management, incident response, and technology disaster recovery protocols.
- Organize and execute a risk-based exercise schedule ranging from tabletop drills to complete recovery simulations.
- Collaborate with vendor management teams to evaluate critical supplier recovery capabilities and potential concentration risks.
- Integrate continuity principles into upcoming product rollouts, operational modifications, and technical deployments.
- Generate metrics and reports to give executive committees insight into operational readiness and remediation progress.
- Recruit, mentor, and manage a growing team of business continuity analysts over the next year.
Requirements
- Minimum of 10 years of professional background in operational resilience, business continuity management, disaster recovery, or a related field within a regulated sector, financial institution, fintech, or technology firm.
- Demonstrated history of designing or significantly upgrading an enterprise business continuity program encompassing governance, testing, and reporting.
- Expertise in conducting business impact analyses, mapping dependencies, identifying critical services, and establishing recovery objectives.
- Technical familiarity sufficient to collaborate with engineering teams on system dependencies, cloud services, data recovery, and technology disaster recovery.
- Practical understanding of third-party risk management principles, vendor recovery assessments, and concentration risk.
Qualifications
- Familiarity with banking supervisory expectations regarding operational resilience and business continuity.
- Previous experience working within a company-building or bank-building corporate setting.
- Familiarity with established continuity frameworks such as ISO 22301, alongside BCM software utilized for issue tracking, exercises, and plan management.
- Possession of a relevant professional certification such as MBCI or CBCP.
Core Skills
Benefits
- Base salary compensation
- Equity including stock options and RSUs
- Comprehensive benefits package
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote policy for this role?
This position is listed as remote within Canada or the United States, with company headquarters located in San Francisco, New York, and Portland.
What is the employment type?
The posting specifies that this is a full-time employment opportunity.
What salary is offered for the Business Continuity Management Lead?
Target base salary ranges differ by geographic region: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area range from $163,000 to $203,800 USD; other US employees range from $146,700 to $183,400 USD; and Canadian employees range from $154,100 to $192,600 CAD.
What experience level is required?
Candidates must have at least 10 years of experience in business continuity management, operational resilience, disaster recovery, or a related discipline within a regulated environment, financial institution, fintech, or technology company.
Sample Interview Questions
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