Remote opportunity at
SoftheonBusiness Operations Analyst I
Softheon is a company that develops software designed to simplify health insurance selection, enrollment, administration, renewal, and billing for government and health plan customers. Their overarching…
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About This Role
Softheon is a company that develops software designed to simplify health insurance selection, enrollment, administration, renewal, and billing for government and health plan customers. Their overarching mission is to expand healthcare affordability, accessibility, and availability for Americans. The organization is seeking a detail-oriented and motivated Business Operations Analyst I to join their operations team. This entry-level position focuses on examining and refining business processes to advance corporate strategic goals. The…
Job Description
Softheon is a company that develops software designed to simplify health insurance selection, enrollment, administration, renewal, and billing for government and health plan customers. Their overarching mission is to expand healthcare affordability, accessibility, and availability for Americans.
The organization is seeking a detail-oriented and motivated Business Operations Analyst I to join their operations team. This entry-level position focuses on examining and refining business processes to advance corporate strategic goals. The role suits individuals looking to build a career in the health technology sector by applying data analysis and cross-functional coordination.
As a remote-first position, team members operate from their home offices while adhering to specific geographic and scheduling parameters. Candidates must live in the Eastern or Central time zones, specifically residing in New York, New Jersey, Florida, Georgia, Pennsylvania, Connecticut, Illinois, Maryland, Tennessee, North Carolina, Michigan, or Texas. Working hours are set to Eastern time, running from 9:00 AM to 6:00 PM Eastern Time. Additionally, staff members are required to travel to corporate headquarters approximately twice per year for in-person collaboration and strategic planning. The role also demands availability for on-call duties outside of standard business hours during periods of peak demand to resolve critical issues.
Responsibilities
- Gather, examine, and interpret data to uncover trends and shape business decisions
- Contribute to process improvements designed to elevate efficiency, productivity, and quality across departments
- Produce and update regular reports detailing key business metrics for management and stakeholders
- Assist in project management by monitoring progress, spotting roadblocks, and meeting completion deadlines
- Collaborate across departments including finance, sales, marketing, and product development
- Perform market research regarding industry developments, competitor landscapes, and emerging technologies
- Document company processes, procedures, and analyses to maintain transparency and share knowledge
- Verify that business operations adhere to internal policies and industry regulations
- Participate in the recruitment process by screening candidates, taking part in interviews, and leveraging professional networks
- Mentor department colleagues and promote company culture, teamwork, and engagement
- Provide off-hours support during peak periods to address critical operational issues
Requirements
- Bachelor's degree
- 1 to 3 years of experience in business operations or data analysis
- Background experience within the STEM field
- Proficiency in Excel
- Must reside in the United States with valid work authorization without need for sponsorship
- Must live in the Eastern or Central time zones within NY, NJ, FL, GA, PA, CT, IL, MD, TN, NC, MI, or TX
- Must work Eastern hours from 9:00 AM to 6:00 PM ET
- Must be available for occasional on-call duty during peak times and travel to headquarters approximately twice a year
Qualifications
- Degree in a STEM discipline
- Experience working in the healthcare or technology industry
- Six Sigma Yellow Belt certification preferred, or willingness to complete it within the first 180 days
- Familiarity with healthcare industry standards and regulations
- Experience using SQL and Tableau
Core Skills
Benefits
- Base salary between $60,000 and $65,000 per year
- Equity, variable or incentive compensation where applicable
- One-time home office stipend
- Comprehensive health, vision, and dental coverage for employees and dependents
- Monthly wellness stipend and internet stipend
- 401(k) plan with an immediate employer match
- Employee assistance program
- Disability and life insurance
- Parental leave
- 15 days of discretionary paid time off based on years of service
- 9 paid holidays
- Referral bonuses, discretionary bonus program, spot bonuses, and professional development opportunities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Business Operations Analyst I role?
The position offers a base pay range of $60,000 to $65,000 per year, along with potential equity, variable or incentive compensation, and a comprehensive benefits package.
Where must the candidate be located?
Candidates must reside in the United States with valid work authorization and live in either the Eastern or Central time zones. Specifically, applicants must be located in NY, NJ, FL, GA, PA, CT, IL, MD, TN, NC, MI, or TX, and must work Eastern hours from 9:00 AM to 6:00 PM ET.
Are there travel or in-person requirements for this remote position?
Yes, although it is a remote-first role, employees must attend in-person meetings at the corporate headquarters approximately twice a year and participate in on-call duties during peak periods.
What educational and professional background is required?
Applicants must have a bachelor's degree (STEM degree preferred), 1 to 3 years of experience in business operations or data analysis, background experience within the STEM field, and proficiency in Excel.
Sample Interview Questions
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