Remote opportunity at
SoftheonClient Operations Analyst
Softheon is hiring a full-time Client Operations Analyst to serve as an initial point of contact for health plan and government customers, assisting them with health…
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About This Role
Softheon is hiring a full-time Client Operations Analyst to serve as an initial point of contact for health plan and government customers, assisting them with health insurance software administrative needs, inquiries, and issue resolution. This remote role requires living in the Eastern or Central time zones within specific states including New York, New Jersey, Florida, Georgia, Pennsylvania, Connecticut, Illinois, Maryland, Tennessee, North Carolina, Michigan, or Texas. Operating on Eastern Time…
Job Description
Softheon is hiring a full-time Client Operations Analyst to serve as an initial point of contact for health plan and government customers, assisting them with health insurance software administrative needs, inquiries, and issue resolution. This remote role requires living in the Eastern or Central time zones within specific states including New York, New Jersey, Florida, Georgia, Pennsylvania, Connecticut, Illinois, Maryland, Tennessee, North Carolina, Michigan, or Texas. Operating on Eastern Time hours from 9 am to 6 pm, the position suits detail-oriented individuals with strong interpersonal skills and an aptitude for troubleshooting. Personnel will engage with clients over the telephone and through email while upholding organizational standards of professionalism. Responsibilities also include working on-call during peak periods, participating in rotating weekend shifts, and handling occasional overtime and holiday shifts. Additionally, personnel must travel to company headquarters roughly two times each year for strategic planning and team collaboration.
Responsibilities
- Handle client support inquiries, requests, and complaints via telephone and email
- Troubleshoot issues and guide complex problems to the proper management escalation channels
- Manage assigned manual queues to ensure timely inquiry resolution
- Collaborate cross-functionally with product development, sales, and customer success teams
- Contribute to updating standard operating procedures, training materials, and documentation
- Review reports and analyze data to find trends that support operational improvements
- Participate in the hiring process by taking part in candidate interviews
- Fulfill on-call duties during peak operational periods and work rotating weekend, holiday, and overtime shifts
Requirements
- Must reside in the Eastern or Central time zones within NY, NJ, FL, GA, PA, CT, IL, MD, TN, NC, MI, or TX
- Available to work regular hours from 9:00 AM to 6:00 PM Eastern Time
- Ability to travel to company headquarters approximately twice a year
- Proficiency in Microsoft Office Suite, particularly Excel
- Valid work authorization in the United States without current or future need for sponsorship
Qualifications
- Bachelor's degree or higher in business administration, communications, healthcare management, information technology, or a related field
- Prior internship or project experience in client services, technology, or healthcare
- Familiarity with CRM software and SQL knowledge
- Lean Six Sigma Yellow Belt certification, or willingness to obtain it within the first 90 days of employment
Core Skills
Benefits
- Annual base salary between USD 50,000 and 55,000
- Equity and variable or incentive compensation when applicable
- Health, dental, and vision insurance coverage for employees and dependents
- One-time home office stipend alongside monthly wellness and internet stipends
- 401(k) plan with an immediately vested employer match
- Discretionary paid time off based on years of service
- Nine paid holidays
- Discretionary bonus program, spot bonuses, referral bonuses, and professional development opportunities
- Employee assistance program, parental leave, and life or disability insurance
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Client Operations Analyst position?
The base salary ranges from USD 50,000 to 55,000 per year, with potential additions including equity, variable or incentive compensation, and various stipends.
Is this job remote?
Yes, it is a remote role, though applicants must live in the Eastern or Central time zones within specific states (NY, NJ, FL, GA, PA, CT, IL, MD, TN, NC, MI, or TX) and travel to headquarters approximately twice a year.
What are the education requirements for this role?
A bachelor's degree or higher in communications, business administration, healthcare management, information technology, or a related field is required.
Does Softheon provide visa sponsorship for this job?
No, candidates must have valid work authorization to work in the United States without any current or future need for employer sponsorship.
Sample Interview Questions
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