Hybrid opportunity at
DeliverooBusiness Systems Analyst - Workday Time Tracking & Absence Management
Deliveroo, which is now a part of DoorDash, seeks a Business Systems Analyst to focus on Workday Time Tracking and Absence Management within its People Technology…
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About This Role
Deliveroo, which is now a part of DoorDash, seeks a Business Systems Analyst to focus on Workday Time Tracking and Absence Management within its People Technology group. Based in London, this position operates on a full-time, hybrid schedule and reports directly to the Senior Manager of Workforce Management. The person in this role acts as the primary subject-matter expert for Workday configuration, ensuring reliable and scalable experiences for personnel, managers,…
Job Description
Deliveroo, which is now a part of DoorDash, seeks a Business Systems Analyst to focus on Workday Time Tracking and Absence Management within its People Technology group. Based in London, this position operates on a full-time, hybrid schedule and reports directly to the Senior Manager of Workforce Management. The person in this role acts as the primary subject-matter expert for Workday configuration, ensuring reliable and scalable experiences for personnel, managers, HR departments, and payroll groups across the organization.
This opportunity suits professionals who enjoy tackling complex administrative system challenges, managing release cycles, and optimizing global platform configurations. The daily work involves handling feature configuration, overseeing project deliveries, managing tier-one support tickets, and collaborating closely with internal stakeholders and technical partners. Candidates will have the chance to contribute to an evolving three-sided marketplace environment while working alongside collaborative teams dedicated to continuous improvement and operational efficiency.
Responsibilities
- Manage and maintain Workday Time Tracking and Absence Management configuration based on business needs, regulatory shifts, and corporate changes
- Develop functional design specifications, maintain configuration workbooks, and execute unit, integration, regression, and user acceptance testing
- Collaborate with internal stakeholders and external vendors to validate data feeds for payroll calculations and support scheduling or workforce tool integrations
- Handle tier-one production support by investigating calculation errors, missing punches, approval routing problems, and accrual discrepancies
- Analyze support ticket trends to identify root causes and implement proactive system enhancements or configuration updates
- Create and update user documentation, training materials, and job aids while maintaining clear service levels for ticket resolution
Requirements
- At least three years of direct, hands-on configuration experience with Workday Time Tracking or Absence Management
- Solid familiarity with Workday business processes, calculated fields, and security groups connected to time and absence modules
- Demonstrated background in gathering business requirements, creating functional documentation, and transforming them into functional system setups
- Proven capability in planning and running test scripts, managing user acceptance testing, and performing regression testing
- Strong analytical and problem-solving abilities for diagnosing integration failures, process log issues, and configuration bugs
- Practical experience using ticket-management software such as Jira while balancing project delivery alongside daily support duties
- Clear communication abilities suited for both technical and non-technical professional audiences
Qualifications
- Possession of a Workday Time Tracking or Absence Management certification
- Prior background working with Core HCM
- Familiarity with Legion, Calabrio, or Deputy platforms
- Experience integrating time-clock devices or collaborating with third-party absence providers
- Exposure to multi-country configuration environments
- Familiarity with agile delivery methods
Core Skills
Frequently Asked Questions
What is the location and remote work policy for this role?
This position is based in London and operates on a full-time, hybrid schedule.
Who does this position report to?
The Business Systems Analyst reports to the Senior Manager, Workforce Management.
What level of experience is required for applicants?
Candidates must have three or more years of hands-on Workday configuration experience specifically within Time Tracking or Absence Management.
What is the salary range for this job?
The source posting does not specify a salary range for this position.
How can applicants request accommodations during the hiring process?
Candidates can let the company know about any disabilities or long-term health conditions requiring reasonable adjustments after submitting their application.
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