Hybrid opportunity at
DeliverooBusiness Systems Analyst - Workday Time Tracking & Absence Management
Deliveroo, which is part of DoorDash, seeks a Business Systems Analyst to join its People Technology department. Based in London on a hybrid work schedule, this…
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About This Role
Deliveroo, which is part of DoorDash, seeks a Business Systems Analyst to join its People Technology department. Based in London on a hybrid work schedule, this full-time position reports directly to the Senior Manager, Workforce Management. The professional will function as the key subject matter expert responsible for configuring, maintaining, and improving the Workday Time Tracking and Absence Management modules. This role involves translating operational needs into robust system configurations,…
Job Description
Deliveroo, which is part of DoorDash, seeks a Business Systems Analyst to join its People Technology department. Based in London on a hybrid work schedule, this full-time position reports directly to the Senior Manager, Workforce Management. The professional will function as the key subject matter expert responsible for configuring, maintaining, and improving the Workday Time Tracking and Absence Management modules.
This role involves translating operational needs into robust system configurations, handling release updates, collaborating with payroll and HR teams, and delivering second-tier technical support. The ideal candidate possesses hands-on Workday expertise and enjoys solving complex integration and data challenges within a fast-paced environment. Employees at Deliveroo benefit from working closely with the market in an entrepreneurial, inclusive workplace focused on impactful, community-driven commerce.
Responsibilities
- Configure Workday Time Tracking and Absence Management modules to address business requirements, regulatory updates, and corporate restructures
- Create and maintain functional design documentation, configuration workbooks, and comprehensive test scripts for unit, integration, regression, and user acceptance testing
- Collaborate with human resources, payroll, and business stakeholders to guarantee accurate data feeds and integration with scheduling tools, third-party absence vendors, and physical time clocks
- Handle Tier 2 production support by troubleshooting and resolving escalation tickets regarding calculation errors, incorrect accruals, missed punches, and approval routing
- Analyze recurring technical problems to identify root causes and implement proactive configuration updates that enhance system stability
- Develop internal training resources, technical guides, and documentation while supporting established ticket response and resolution service levels
Requirements
- At least three years of practical Workday configuration experience specifically focused on Time Tracking or Absence Management
- Working knowledge of Workday security groups, business processes, and calculated fields related to time and absence
- Demonstrated background in capturing requirements, drafting functional specifications, and executing system testing protocols
- Strong diagnostic capabilities to investigate and resolve intricate integration, configuration, and business process failures in a support capacity
- Familiarity utilizing ticket tracking platforms like Jira while balancing ongoing project timelines with daily support ticket queues
- Clear communication abilities suited for engagement with both technical and non-technical stakeholders
Qualifications
- Workday Time Tracking or Absence Management certification
- Prior experience working with Core HCM
- Familiarity with Legion, Calabrio, or Deputy platforms
- Background handling physical time-clock device integrations or third-party absence vendor connections
- Experience configuring multi-country environments or working in agile delivery models
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this role?
This is a full-time, hybrid position based in London.
Who will I report to in this position?
You will report to the Senior Manager, Workforce Management.
What system expertise is required for the role?
Candidates must have at least three years of hands-on Workday configuration experience specifically in Time Tracking and/or Absence Management.
What is the salary for this position?
The salary is not stated in the job posting.
Sample Interview Questions
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