Opportunity at
RenmoneyCards Operation Manager
Renmoney is seeking a Card Operations Manager to direct the day-to-day functions of its credit and debit card portfolios. In this position, the professional will oversee…
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About This Role
Renmoney is seeking a Card Operations Manager to direct the day-to-day functions of its credit and debit card portfolios. In this position, the professional will oversee card issuance, personalisation, activation, transaction processing, reconciliation, settlement, and dispute handling. The person in this role will build scalable operational procedures, automate manual tasks, and safeguard the business against fraud while delivering a reliable cardholder experience. This opportunity fits an organized, control-conscious professional who…
Job Description
Renmoney is seeking a Card Operations Manager to direct the day-to-day functions of its credit and debit card portfolios. In this position, the professional will oversee card issuance, personalisation, activation, transaction processing, reconciliation, settlement, and dispute handling. The person in this role will build scalable operational procedures, automate manual tasks, and safeguard the business against fraud while delivering a reliable cardholder experience.
This opportunity fits an organized, control-conscious professional who possesses a deep understanding of the payments ecosystem. The successful candidate will collaborate closely with internal departments like Technology, Finance, Risk, Compliance, and Product, as well as external entities including card schemes, processors, and personalisation bureaus. Responsibilities also include tracking vendor performance, fulfilling regulatory reporting duties, and addressing audit findings promptly.
Renmoney expects applicants to bring substantial background in card operations, banking, fintech, or the payments sector, combined with supervisory experience. The ideal candidate maintains strong analytical capabilities, a detail-oriented mindset, and familiarity with relevant regulatory frameworks and card schemes.
Responsibilities
- Manage end-to-end operational processes for credit and debit cards, covering issuance, personalisation, activation, and dispute management
- Identify and implement automation opportunities for manual procedures to enhance turnaround times
- Ensure total compliance with regulations and rules set by the CBN, NIBSS, Mastercard, Verve, Visa, and AfriGO
- Handle card inventory, ordering, and distribution to maintain proper stock levels and prevent stock-outs
- Supervise daily transaction reconciliation, settlement accounts, and the prompt resolution of discrepancies
- Collaborate with risk and security teams to monitor fraud trends, review alerts, and enforce security controls
- Oversee customer disputes, chargebacks, and transaction-related investigations in line with card scheme guidelines
- Manage operational relationships and evaluate performance against service-level agreements with third-party vendors and card bureaus
- Partner with customer experience teams to analyze root causes of complaints and improve cardholder satisfaction
- Prepare periodic management reports covering operations, fraud, reconciliation, vendor performance, and key operational incidents
Requirements
- Bachelor’s degree in Finance, Banking, Business Administration, Economics, Accounting, Information Technology, or a related discipline
- Minimum of 5 to 7 years of experience working in banking, fintech, payments, or card operations
- At least 2 to 3 years of experience in a supervisory or managerial capacity
- Practical knowledge of debit or credit card operations
- Experience working with card schemes such as Mastercard, Verve, and AfriGO
- Familiarity with card transaction processing, reconciliation, settlement, disputes, chargebacks, and fraud management
- Understanding of CBN, NIBSS, and relevant payment-card regulatory standards
- Experience managing processors, card bureaus, and other third-party service providers
Qualifications
- Relevant professional certifications in cards, payments, banking operations, risk, fraud, or project management
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
The posting specifies that this is a full-time position.
What are the core experience requirements?
Candidates must have five to seven years of experience in banking, fintech, payments, or card operations, including at least two to three years in a supervisory or managerial capacity.
Is the salary range stated in the job posting?
No, the posting does not specify a salary.
What is the location or remote work policy for this position?
The job posting does not state a specific location or remote work policy.
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