Remote opportunity at
SezzleChargeback Operations Intern (Colombia)
Sezzle is seeking a Chargeback Operations Intern based in Colombia for a remote internship position. The company aims to financially empower younger generations through interest-free installment…
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About This Role
Sezzle is seeking a Chargeback Operations Intern based in Colombia for a remote internship position. The company aims to financially empower younger generations through interest-free installment plans and tools designed to enhance merchant sales and consumer shopping experiences. In this role, the intern will examine ACH and card disputes filed against Sezzle. The position requires collaborating closely with the customer disputes and fraud teams to evaluate cases individually and help…
Job Description
Sezzle is seeking a Chargeback Operations Intern based in Colombia for a remote internship position. The company aims to financially empower younger generations through interest-free installment plans and tools designed to enhance merchant sales and consumer shopping experiences.
In this role, the intern will examine ACH and card disputes filed against Sezzle. The position requires collaborating closely with the customer disputes and fraud teams to evaluate cases individually and help consumers resolve issues. Additionally, interns will propose process enhancements and scaling strategies to management. Candidates must be available to work full-time from Monday through Friday between 9:00 am and 5:30 pm Central Time.
This opportunity offers practical exposure to fintech operations in a fast-paced setting with potential for career progression. The ideal candidate possesses high intelligence and emotional intelligence, exceptional attention to detail, strong problem-solving abilities, and familiarity with large language model tools.
Responsibilities
- Investigate and resolve disputed credit card, debit card, and ACH transactions within designated timeframes
- Collaborate cross-functionally with dispute and fraud teams to determine appropriate actions for each case
- Examine individual transactions using established methodologies and internal policies to spot patterns or trends
- Analyze account patterns using internal systems, tools, and data
- Work alongside data scientists, engineering teams, analysts, and operations specialists to enhance loss prevention mechanisms and tools
- Build and sustain domain expertise in fraud prevention technologies and techniques
- Meet or exceed service level agreements for resolving queued cases and reducing potential losses
- Manage internal and external stakeholder escalations professionally and efficiently
Requirements
- Demonstrated experience working with Claude or equivalent large language model tools to support productivity, research, and communication
- Availability to work full-time Monday through Friday from 9:00 am to 5:30 pm Central Time
- Ability to analyze data and make decisions in a fast-paced environment
- Strong communication skills and business judgment
Core Skills
Benefits
- Paid internship position with a monthly compensation of 2,800,000 COP
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the role is remote and based in Colombia.
What is the compensation for this internship?
The salary for the Chargeback Operations Intern is 2,800,000 COP monthly.
What are the working hours for this role?
Interns must work full-time from Monday through Friday between 9:00 am and 5:30 pm Central Time.
What technical experience is required?
Candidates must demonstrate experience working with Claude or equivalent large language model tools.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.