Remote opportunity at
ExtendClaims Adjudication Specialist
Extend is a company that develops technology solutions for merchants to manage post-purchase experiences, including shipping protection, automated fulfillment, product protection, and customer service. Headquartered in…
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About This Role
Extend is a company that develops technology solutions for merchants to manage post-purchase experiences, including shipping protection, automated fulfillment, product protection, and customer service. Headquartered in San Francisco and backed by technology investors, the organization partners with over one thousand merchants across various industries. The operations department at Extend is seeking a full-time Claims Adjudication Specialist to work remotely. In this position, the professional will evaluate and process shipping and…
Job Description
Extend is a company that develops technology solutions for merchants to manage post-purchase experiences, including shipping protection, automated fulfillment, product protection, and customer service. Headquartered in San Francisco and backed by technology investors, the organization partners with over one thousand merchants across various industries.
The operations department at Extend is seeking a full-time Claims Adjudication Specialist to work remotely. In this position, the professional will evaluate and process shipping and product protection claims associated with merchant partners. The role requires critical thinking, analytical skills, and the capacity to interpret multiple policies covering diverse product types. Responsibilities include managing escalations, reviewing intricate claim submissions, investigating unusual claim patterns, and communicating with customers, service providers, and internal teams via phone and email.
This role suits individuals who can thrive in a fast-paced environment characterized by high claim volumes, shifting technology, and frequent procedural changes. Successful candidates will rely on evidence-based decision-making and strong attention to detail to handle complex claims and deliver accurate rulings.
Responsibilities
- Handle escalations originating from outsourced partners, service technician partners, and customer support teams
- Investigate and resolve intricate claim situations while adhering to contract terms and internal guidelines
- Examine and troubleshoot processing delays to boost customer satisfaction
- Coordinate the ordering of parts and the dispatch of service technicians when required
- Propose fair policy-compliant resolutions for escalated customer issues and communicate outcomes clearly
- Document all partner and customer interactions thoroughly
- Detect suspected fraudulent claims and report findings
- Propose workflow enhancements and routine task automation
- Answer claim inquiries through email and phone within designated service level agreements
- Work alongside product and engineering teams to address unresolved claim matters
- Keep up to date on service workflows, policy changes, and product offerings
- Pinpoint and share training needs for front-line support staff
- Update internal systems with customer feedback, technical issues, and insights
Requirements
- Bring three to five years of contact center, claims management or adjudication, insurance adjusting, or technical customer service experience
- Demonstrate strong verbal and written communication skills for explaining complex claim details and decisions
- Adapt to frequent technological and procedural changes in a fast-paced setting
- Possess experience with contact center platforms, Google suite products, and claims management systems
- Work effectively and navigate multiple software systems concurrently
- Analyze complex problems and make efficient decisions
- Succeed in high-volume claim environments while maintaining accuracy
Qualifications
- Hold an active adjuster license
- Have prior claims adjudication experience within a protection plan setting
Core Skills
Benefits
- Full medical, vision, and dental benefits
- Stock in a rapidly growing early-stage startup
- Flexible and generous paid time off policy
- 401(k) plan featuring financial guidance from Morgan Stanley
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly states that the role is remote.
What is the salary range for the Claims Adjudication Specialist?
The target base salary is between $45,000 and $55,000 per year, determined by factors such as work location, skills, and experience.
What type of experience is required?
Candidates need three to five years of experience in claims management or adjudication, insurance adjusting, technical customer service, or a contact center environment.
Does Extend offer immigration sponsorship for this job?
No, the posting states that Extend does not provide immigration-related sponsorship for this role.
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