Opportunity at
OzowClient Growth Manager
Ozow is a rapidly growing fintech enterprise based in Cape Town that focuses on transforming digital payment systems across South Africa and beyond. The organization seeks…
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About This Role
Ozow is a rapidly growing fintech enterprise based in Cape Town that focuses on transforming digital payment systems across South Africa and beyond. The organization seeks a Client Growth Manager to oversee, retain, and expand a designated portfolio of merchant accounts. In this role, the incumbent will function as a principal payments adviser to senior merchant stakeholders, driving revenue expansion, managing day-to-day account health, and identifying opportunities for cross-selling and…
Job Description
Ozow is a rapidly growing fintech enterprise based in Cape Town that focuses on transforming digital payment systems across South Africa and beyond. The organization seeks a Client Growth Manager to oversee, retain, and expand a designated portfolio of merchant accounts. In this role, the incumbent will function as a principal payments adviser to senior merchant stakeholders, driving revenue expansion, managing day-to-day account health, and identifying opportunities for cross-selling and upselling. The position requires close collaboration with internal departments including Data, Legal, Product, Tech, and Finance to resolve complex client challenges and execute strategic growth plans.
The ideal candidate is a decisive professional with extensive client-facing experience who thrives in collaborative environments, embraces change, and leverages data-driven insights to achieve performance objectives. Day-to-day duties involve utilizing CRM platforms, analyzing dashboards, applying AI tools for portfolio insights, and contributing to internal documentation and playbooks. Candidates must demonstrate strong communication skills, exceptional problem-solving abilities, and a commitment to maintaining high levels of merchant satisfaction and retention.
Responsibilities
- Manage growth targets and revenue expansion across an assigned portfolio of merchants
- Review merchant payment channels and products to pitch expansion opportunities in collaboration with Sales and Commercial
- Develop and execute strategic growth plans for key merchant accounts
- Serve as a trusted payments adviser to client stakeholders up to the C-suite level
- Lead regular business reviews focused on performance and growth
- Resolve complex merchant issues end-to-end and coordinate with internal teams such as Data, Legal, Product, Tech, and Finance
- Maintain up-to-date account records and engagement activity in CRM reporting tools
- Leverage AI tools and reporting automation to analyze merchant metrics and spot growth or risk signals early
Requirements
- At least 4 years of experience in account management, client success, or a related client-facing role managing an account portfolio
- Demonstrated history of growing existing accounts through upsell and cross-sell initiatives
- Proficiency in solving complex client problems across multiple internal departments
- Strong sense of accountability, pace, and ownership
- Ability to interpret data and dashboards to evaluate client performance
- Excellent written and spoken English communication skills
Qualifications
- Relevant bachelor's degree or equivalent working experience
- Background in payments, fintech, or the e-commerce industry
Core Skills
Benefits
- Medical aid subsidy
- Group Risk Insurance
- Generous paid annual leave
- Birthday leave
- Learning and development opportunities
- Mentorship program
- Quarterly team building
- Employee Assistance Programme
- Community initiatives
- Healthy breakfast, lunches, and snacks
- Monthly team connects
- On-site barista
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work setting for this role?
The position is based in Cape Town. The source posting does not specify a remote or hybrid policy.
What experience is required to apply?
Candidates must have at least four years of experience in client success, account management, or a similar client-facing role, along with a track record of expanding existing accounts.
Is the salary stated in the job posting?
No, the salary is not specified in the source posting.
What does the interview process involve?
Candidates meet with the People team, the hiring manager, and relevant C-suite executives. The process may include psychometric and technical assessments.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
